Senior Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Account Manager 

Introduction to team 

The Senior Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Senior Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. 

Make an impact!

The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand. 

In this role, you will: 

• Develop and sustain strong partnerships in a high value strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace) 

• Develop strong relationships with C-Suite and GMs to influence at a strategic level 

• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion 

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs 

• Secure seasonal deals and promotions within to support the brands’ merchandising and marketing efforts 

• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: 

  • Unique market insights (partner reports, competitive data, key performance drivers) 

  • In-house revenue management tools (Rev+) 

  • Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers) 

  • Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities 

  • Self-service tools (Expedia Partner Central) 

• Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.) 

• Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy

• Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies 

• Provide coaching to colleagues (Market Managers, Associate Market Managers) and peers on best practices and workflow methodologies 

• Conduct regular self-learning to improve skills and influence 

• Direct internal/and or regional projects, as/when required 

• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) 

• Promote self-service 

• Guide and support Hotel Partners to deliver the best traveler experience 

• Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables 

• Travel for partner visits 20-30% of the time 

Experience and qualifications: 

• 5+ years of experience in account management, partner/client success, consultative sales, or related field 

• Experience in influencing at scale 

• Proficient in English language skills 

• Passionate about travel 

• Work autonomously and collaboratively with a diverse team 

• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making 

• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by the leadership team 

• Organization and time management skills, rigor, attention to details 

• Continue to follow up when facing testing situations

• Present ideas and directives clearly and persuasively and will actively listen 

• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs 

• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group 

• Possess a growth mindset, consistently using feedback to improve in role/company 

• Strong negotiation skills 

• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style 

• Drive for results 

• Presentation & storytelling skills 

#LI-SL2

The total cash range (inclusive of base salary and variable incentive target) for this position in Honolulu is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.