Senior Account Manager - Onsite Honolulu HI

Exemption Status:United States of America (Exempt)

$71,614 - $95,784 - $119,953

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Position Summary:  

**THIS POSITION IS ONSITE IN HONOLULU HI**

Position Summary:  

The Account Manager III is responsible for the success of the overall client business relationship of the assigned book of business.  Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity.  Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations.  This role also serves as the site point of contact for Honolulu office staff to support resolution of administrative/office issues.  Ensures customer satisfaction and effectively focuses on service, revenue, and operational efficiency.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the point of contact for office staff by providing administrative support such as provisioning badge access, obtain parking passes when needed and other day to day office functions.
• Act as the primary contact between clients and their health plans.
• Build and maintain strong relationships with key contacts including senior executives at the group and broker level.
• Provide insurance expertise to clients and act as a resource for other members of the Account Management team.
• Monitor plan performance against key metrics and SLAs and identify opportunities for improvement.
• Lead client meetings regarding renewal and utilization results.
• Engage in regular client contact and in-person attendance at client meetings
• Engage clients, where appropriate, with internal Verdegard Resources. • Educate, advise and aid clients on all Compliance topics. Includes, but not limited to, ERISA, COBRA, FMLA, 5500s and Health Care Reform.
• Develop employee communications for renewal changes, enrollment procedures, miscellaneous benefit changes and / or clarifications.
• Develop training content and deliver it to the Account Management team.
• Participate in Open Enrollment meetings.                                                                                                                     
• Create and update Plan Documents/Amendments for review and production.                        
• Review and provide scheduled Client administrative and data reports and provide useful insights based on the data and identify upselling opportunities.            
• Collaborate with  Sales& support prospecting efforts.
• Lead RFP iniativies at the time of renewal for key clients.
• Provide day-to-day assistance for clients on urgent and complex member claims and eligibility issues.          

Client Responsibilities

This is an internal and external facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Respond promptly to internal client needs; Solicit feedback to improve service; Respond to requests for service; Meet commitments; Manage difficult situations

Supervisory Responsibilities:

This position has no supervisory responsibilities. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree from a four-year college or university preferred; minimum 8+ years of experience in employee benefits industry; or equivalent combination. Previous third-party administrator, healthcare or managed care experience highly preferred.

Computer Skills

To perform this job successfully, an individual should have expert skills of Microsoft Office Suite, especially Excel, Word, and PowerPoint. 

Other Skills and Abilities

Ability to set priorities and manage deadlines. • Ability to carry out complex tasks with many concrete and abstract variables. • Ability to communicate in a clear, concise, and concrete way in front of an audience. • Ability to define problems and generate potential solutions. • Keep informed about industry information, technology, and trends

Excellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership. Ability to maintain a high degree of confidentiality using, tact, discretion, and professionalism in all aspects of the job.  Strong attention to detail and follow-through skills.

Reasoning

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 

Mathematical Skills  

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Management - Manages for results, delegates skillfully with appropriate follow-up, manages change processes, employs effective negotiation skills, and uses sound strategies for decision-making and problem-solving.

Team Leadership - Fosters teamwork by clearly communicating goals and direction, building team spirit, encouraging positive working relationships, and encouraging individuals to take on new roles that draw fully on their talents.

Decision-making - Gathers input from affected parties and available experts, assesses risks and benefits, and makes timely decisions based on sound reasoning. Includes appropriate people in decision-making process;

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Delivers presentations that are well-organized, clear, informative and impactful.

Written Communication - Writes well-organized, clear, concise and effective documents (such as letters, memos, reports and/or e-mails).  Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Financial Acumen - Demonstrates accurate understanding of financial measurements and documents, how his/her actions affect the company’s bottom line, and what must be done to keep profits and cash flow healthy.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is in an office setting and is exposed to moderate noise (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site in the Honolulu, Hawaii facility for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Full time remote work is not an option for these purposes.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm, Arizona local time.

Travel

This position requires domestic travel of up to 35% of the time. 

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.