Senior Account Coordinator - Digital Marketing

We are Community Boost, the premiere digital marketing agency for social impact and nonprofit organizations. For over a decade, we have successfully navigated the ever changing digital landscape for some of the world’s most important organizations like charity:water, Cancer Research Institute, Kiva and Save the Children. We take this responsibility seriously which is why we are constantly seeking world class talent to join our team.

Community Boost is seeking a Senior Account Coordinator to help our clients achieve greater success. The Community Boost Senior Account Coordinator plays a pivotal role in supporting partner organizations and enhancing team capabilities. Acting as a key liaison between Account Managers, Digital Specialists, and clients, they drive efficient communication and task management. With a focus on multitasking and proactive strategy, they elevate partner results and mentor junior team members while expanding their own client portfolio.

The Senior Account Coordinator Assists the Account Managers on various client related tasks and needs, including but not limited to: project/task management, internal organization, weekly account checks, reporting, meeting preparation and follow-up. To be a strong Senior Account Coordinator, you must be organized, have incredible communication skills and be extremely process-oriented. This junior-level role is perfect for those who want to grow into becoming an impactful Account Manager, directly leading our nonprofit partners to success, but need to first strengthen their comprehension of digital marketing strategy and client management in an agency setting.

What you will do:

• Impactfully supports as an Account Coordinator on 20-30+ client accounts.
• Confidently empowers the Pod with various administrative tasks, deck preparation, and reporting needs, and takes lead on new partner onboarding and offboarding.
• Supports growing customer base by ensuring client tasks, project and delivery needs are met for our highest impact, highest revenue partners - guiding team coordination across multiple channels.
• Successfully utilizes internal systems and processes to efficiently meet deadlines
• Proven track record ensuring Asana (our project management software) is effectively and consistently utilized for task management
• Serves as the primary point of communication for Specialists prior to an Account Manager’s involvement as it relates to ad copy deliverables, optimization recommendations, and task execution.
• Steps in as the primary support system and client liaison when an Account Manager is out of office to ensure project timelines and campaign performance stay on track
• Proven track record in successfully managing low-touch, single to double channel clients as the primary point of contact. 
• Supports the mentorship and development of Account Coordinators through shadow sessions, 1:1s and informal communication.
• Serves as the primary A for higher volume select single to double channel partner accounts, per supervisor discretion.

What you bring:

• 1-2 years of relevant digital marketing and/or project management experience preferably in a marketing agency
• Experience at an advertising, marketing or communications agency
• Bachelor's degree in Communications, Marketing, Advertising, Public Relations, or a related field
• Strong project management and communication skills 
• Ability to forge relationships with cross-discipline internal teams and build rapport with clients
• Digital marketing acumen
• Strong experience in Google Ads, Meta Ads, Conversion Design, Google Analytics and an overarching comprehension of Nonprofit Fundraising.
• Experience in Paid Search, Youtube, Display, SEO & Email marketing.

What we provide:

• Starting pay range: $24-28/hr depending on experience
• Remote first culture - freedom to work from anywhere
• Unlimited PTO - talk about work/life balance
• Macbook - latest tech so you are equipped
• Tax-free remote work from home stipend for FTE’s - help with expenses
• Of course the usual FTE package - health, dental, vision, life insurance; STD/LTD, 401K

Community Boost’s core values are the behaviors and skills we value in our colleagues. These values are what drives rewards, promotions and personnel decisions. It is our values that give us the best chance of continuous success for many generations of technology and people.

Our values:

Champion Impact

Innovate Relentlessly

Care Compassionately

Celebrate Life

Excited about this role but not sure if you meet all of the qualifications? We encourage you to apply anyway. We’re always looking for talented people of all backgrounds to join our team. We prioritize creating a diverse, inclusive, and welcoming environment where everyone is empowered to do their best work. Candidates from all backgrounds, people of color, women, members of the LGBTQ community, people with disabilities: all are welcome here at Community Boost. Community Boost is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Community Boost participates in E-Verify and will provide your Form I-9 information to the federal government to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, Community Boost is required to provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to begin resolving the issue before taking any action against you, including terminating your employment. E-Verify can only be used by Community Boost after you have accepted a job offer and completed the Form I-9.