Salesforce Administrator

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

We are looking for a Salesforce Administrator to join our team at our office in Montreal, Canada or remote within the United States or Canada and help manage our Salesforce platform. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of Salesforce administration.

What you’ll do:

• Maintain, customize, and optimize Salesforce to support our sales, marketing, and customer service processes, including creating custom objects, fields, workflows, validation rules, page layouts, and automations via workflows, process builders, and flows
• Manage Salesforce roles, profiles, and permission sets, ensuring appropriate levels of access and security
• Documentation and optimization of Salesforce processes
• Resolve internal support tickets including troubleshooting issues
• Provide user training via documentation and live training sessions
• Act as a key stakeholder in operational and cross-functional projects
• Work with GTM partners to provide expertise in the building and growth of our critical business processes
• Develop and maintain reports and dashboards to provide actionable insights to management and users
• Drive data hygiene and integrity through routine data cleansing activities and implementing validation rules

About you:

• Bachelor’s degree with a major or specialization in Computer Science, Information Technology, a related field, or related work experience
• Strong experience as a Salesforce Administrator, preferably with Salesforce Administrator Certification & Advanced Admin Certification (ADM-201 or equivalent)
• 4-6 years of experience in a Salesforce Administrator role 
• Experience with Salesforce CPQ and commissions software is a must
• In-depth knowledge of Salesforce configuration, customization, and administration
• Proficiency in Salesforce Lightning Experience, workflows, process builder, and data management
• Experience with Jira or similar sprint management software 
• Familiarity with Salesforce automation tools and integration capabilities
• Highly proficient in Excel
• Experience building flows, formula fields, and rollup fields
• Experience working within Sprint cadences 

Nice to Have:

• Excellent communication, time management, problem-solving, analytical, attention to detail, and interpersonal skills
• Ability to work cross-functionally, manage multiple priorities, and perform well in a fast-paced environment while maintaining a high level of quality

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.