Senior Salesforce Administrator

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Senior Salesforce Administrator role will primarily support the day-to-day operations of Salesforce and its integrated applications, ensuring stability, issue resolution, and continuous optimization. This role requires a strong understanding of operational workflows, data management, user support, and the ability to manage projects and training initiatives effectively.
You'll Get To:

• Design and implement updates to Salesforce or its 3rd party application solutions using best practices through standard configuration, with a focus on stability and supportability

• Develop clear end-user and stakeholder business requirements and specifications, especially for issues and enhancements reported via support channels

• Influence change and drive user adoption in support of a growing Salesforce environment, including providing front-line support and user guidance

• Analyze and resolve user-reported issues, data discrepancies, and system errors, ensuring minimal disruption to business operations

• Plan and support user requirements to design, configure, and administer SFDC, including but not limited to APEX code, test classes, Visualforce pages, custom objects/fields, validation rules, triggers, page layouts, permissions, and complex workflows

• Own full-cycle administration, including monitoring, user management, access control, training, and documentation using industry best practices within Salesforce

• Document and maintain support processes, policies, application configuration, and help-related materials for users

• Provide recommendations for improving user experience and system performance based on incident trends and usage patterns

• Stay up to date on new Salesforce and 3rd party application products, features, and functionality to enhance issue resolution and support capabilities

• Initiate, plan, and execute projects or enhancements, as well as manage day-to-day support tickets and service requests

• Mentor junior staff to support knowledge sharing and professional growth, particularly in support and troubleshooting best practices

• Manage Gainsight and FinancialForce application portfolio including production support and enhancement coordination

What You'll Bring:

• Bachelor's degree in computer science, Information Systems, or related field

• 4+ years of hands-on Salesforce experience with a focus on administration, production support, and troubleshooting

• Proven experience supporting Salesforce Classic and Lightning (Lightning migration a plus)

• Working knowledge of Salesforce CPQ & Billing, Ironclad Contracts, and Einstein Analytics in a support and admin context

• Strong Salesforce.com administration/configuration, reporting, and analytics skills

• Experience managing and supporting 3rd party integrations and AppExchange packages like Marketo, DocuSign, Gainsight, Apttus, Ironclad, and FinancialForce

• Excellent verbal and written communication skills for working directly with end-users and stakeholders

• Ability to work in a fast-paced, dynamic environment and quickly resolve system issues

• Experience with ticketing systems, incident tracking, and root cause analysis

• Strong attention to detail and analytical mindset with a customer service orientation

• Ability to work cross-functionally, collaborate effectively, and adapt to new technologies

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $112,000.00 - USD $140,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.