Senior Sales Operations Analyst

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The Sales Operations Analyst, Team Lead will be instrumental in maintaining the integrity and efficiency of our sales systems and tools. As Team Lead, lead and mentor the sales operations team, fostering collaboration, and driving continuous improvement in processes and performance. The ideal candidate will bring a strong background in SaaS environments, expertise in handling third-party sales tools such as ZoomInfo, Salesforce, and Gong, and a thorough appreciation for data integrity and governance. By focusing on data accuracy, tool administration, and reporting, this role will ensure that our sales operations are data-driven and well-supported.

Key Responsibilities:

Tool Management and Integration:

Oversee the integration and functionality of sales tools within the Salesforce ecosystem.

Ensure seamless data flow between third-party tools and Salesforce, troubleshooting and resolving any issues.

Administer sales tools, including configuration, user access management, and system updates.

Collaborate with IT and vendor support to manage upgrades, resolve technical issues, and ensure tools are up-to-date with the latest features and security protocols.

Data Analysis:

Monitor and build reporting on tool adoption metrics to assess effectiveness and impact of sales tools.

Develop and maintain dashboards and reports related to tool performance and operational metrics, ensuring timely and accurate data delivery to stakeholders.

Conduct ad hoc analyses to support various sales operations initiatives and provide insights into specific business questions.

Analyze ticket queue performance, identifying bottlenecks and areas for improvement

Data Integrity and Governance:

Ensure the accuracy, consistency, and integrity of sales data across all systems and tools.

Regularly audit and clean data to prevent discrepancies and ensure reliable reporting.

Make recommendations for automation and guardrails to enforce data entry standards and maintain data cleanliness,

Process Optimization:

Identify and implement process improvements to streamline workflows and increase efficiency.

Manage and optimize the use of third-party tools (ZoomInfo, Gong, etc.) to enhance sales processes and data quality.

Qualifications:

Experience:Minimum of 8 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company.

Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS.

Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations.

Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders.

Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies.

Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environment

Coaching Skills: Ability to teach and coach others. Promote and encourage efficient methodologies.

Education: Bachelors BTECH/Master’s from Tier-1 colleges (CGPA – 7+/70%)

Shift Timings: 2.30 PM - 11.30 PM IST

#LI-Hybrid #LI-SR1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.