Sales Operations Analyst - Salesforce

Primary DetailsTime Type: Full time

Worker Type: Employee

Sales Operations Analyst - Salesforce

(London/Home Hybrid)

The Opportunity

QBE Europe is currently recruiting for a Salesforce lead to join our Sales Operations team in our London office. In this position you will be responsible for optimising our regional Salesforce instance extracting the maximum value from our Salesforce platform to enable the user base in their day-to-day activities. This will involve ensuring sales data is well-managed and integrated effectively with other QBE systems (e.g. Pega / EI) and interacting with the global platform owner to ensure regional requirements are met.

This is a newly created role from growth that will have international exposure, excitingly you are joining at the build phase as we develop and mature our sales operations capabilities. This a great opportunity for you to develop key relationships across QBE as the ‘face of SalesOps’ by driving the agenda and having a real impact across the organisation. 

If you are looking for a role to leverage your existing salesforce expertise and transition into a more business facing role we would love to hear from you! 

Your new role

• Act as EO ID Point of contact to global Salesforce platform owners, manage cases development, testing etc. 
• Advises EO HoSalesOps on the regional configuration capabilities whilst operating on a single global org. Deliver directly or through the wider QBE teams solutions to enhance user experience 
• Engage with key stakeholders to develop tailored reporting to best serve local needs, sharing insight proactively to inform decision-making. 
• Responsible for improving data quality to enable performance management and business insight, monitoring the data quality of on/offshore data entry and automatic data generating processes, performing reconciliations and ETL actions to maintain the highest possible accuracy of data 
• Proactively gather feedback from end users and leads “Super User” group 
  Organize and facilitate ongoing trainings for new and existing users to help drive adoption of Salesforce 
• Understand business drivers across regions / Line of Business and develop tailored solutions to support. This will range from production and delivery of training material through planning.  leveraging data to educate and influence, identifying efficiency and revenue growth opportunities  
• Serves as point-person for day-to-day Sales Cloud maintenance and optimization.

About you

• Clear Salesforce experience with the ability to understand ecosystem of multiple data systems, how they work together and up-stream / down-stream implications to proposed changes
• Advanced excel and Power BI skills, Salesforce Lightning experience is preferred
• Skills in analysing information, interpreting data to support and answer end user questions
• Knowledge in using relevant information and individual judgment to comply with organizational and legal regulations
• Experience in navigating organisational structure by networking and building relationships

Why QBE? At My Best   

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

To find out more about why you should work for QBE, visit our careers website.  

At My Best - QBE Benefits   

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!   

30 days holiday a year with the option to buy up to 2 additional days.  

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.  

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.  

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.   

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.  

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.  

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.  
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.  

To find out more visit our  Reward Page  

QBE Awards   

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;   

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

Working Dads Employer Awards 2023 Winner: Parental Policies Award  

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

You can view all our awards here  

Inclusion of Diversity  

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page  

Accessibility   

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.  

ESG & Sustainability  

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report   

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.   

 We believe this is our moment – what if it was yours too?   

APPLY NOW and let’s make it happen!   

Skills:

Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management Software, Data Quality Assessments, Data Stewardship, High Accuracy, Intentional collaboration, Managing performance, Metadata Management, Regulatory Compliance, Research Analysis, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.