RO - Global Reseller Operations

Description

About AllCloud

AllCloud is a global professional services company that provides organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology, data, and analytics.

Job Summary

We seek a detail-oriented Global Reseller Operations to oversee global customers' end-to-end onboarding while ensuring seamless reseller operations. This role requires strong operational expertise, customer engagement skills, and financial oversight to support AWS reseller compliance and customer satisfaction.

Schedule: required to work 2 days out of the week in the NA timezone (13:00-22:00) and 3 days in the EMEA timezone (09:00-18:00). 

Responsibilities

• End-to-End Customer Onboarding & Offboarding: Led the full lifecycle of onboarding and offboarding global customers from A to Z, ensuring a smooth transition from sales to service delivery. Manage account setup, ensure compliance with AWS reseller requirements, and facilitate a smooth handover between internal teams.
• Offering assistance to Global Customers in NA and EMEA. 
• Reseller Operations Management: Oversee and optimize AWS reseller operations, ensuring compliance with AWS Partner programs, pricing models, and best practices.
• Customer Support & Engagement: Assist global customers across NA and EMEA time zones, ensuring service quality and SLA adherence.
• AWS Account & Incentive Alignment: Work closely with AWS account teams to maximize reseller benefits, align with AWS incentive programs, and ensure customers receive the services they purchase.
• Financial Oversight: Collaborate with finance teams to ensure accurate revenue recognition and reporting.
• Market & Policy Awareness: Stay up to date with AWS pricing changes, program updates, and industry best practices to ensure compliance and operational excellence.

Requirements

• 2+ years of experience in operations, back office, and customer service. 
• Degree in Economics or any related field. 
• Good time-management skills with a problem-solving attitude
• Knowledge of AWS is an added advantage.
• Ability to work cross-functionally with sales, finance, and technical teams.
• Analytical skills and experience working with financial reporting tools.
• Strong knowledge of Excel and organizational skills. 
• Fluent in English.

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team. 

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.