RMA Fulfilment Specialist

RMA Fulfilment Specialist

Job Description

Do you want to join The Reverse Supply Chain team to ensure excellent customer service by managing returns and repairs in the aftermarket, maintaining a smarter, safer and more sustainable world? We are now looking for a Fulfilment Specialist to join our Reverse Supply Chain team at our headquarters in Lund, Sweden.

Your future team
You’ll be joining a dynamic and talented team of 14 RMA Supply and Reverse Logistics professionals, all working towards one common goal: delivering exceptional service by ensuring product availability at the right time and place. Our team operates with a strong sense of collaboration and cross-functional influence across Axis’ supply chain, from strategy to execution. Together, we are committed to driving efficiency and optimizing processes for a smarter, safer, and more sustainable world.

The role as an RMA Fulfillment Specialist

As RMA Fulfillment Specialist at Axis, you will play a vital role in delivering exceptional service to our customers. In this dynamic and multifaceted position, you will oversee the setup and execution of the reverse supply chain, ensuring efficiency and excellence in a complex operational environment. Your primary responsibility will be to manage and monitor the performance of RMA (Return Material Authorization) partners within a designated region, fostering collaboration and driving continuous improvement.

Key responsibilities:

• RMA Partner Management: Oversee and maintain strong relationships with RMA partners, ensuring alignment with service-level agreements and operational standards.
• Performance Monitoring: Track, analyze, and evaluate partner performance, identifying areas for improvement and implementing corrective measures.
• Collaboration: Act as a central liaison, maintaining a broad network and working closely with internal teams and external partners to ensure seamless operations.
• Technical Interface: Serve as the primary contact for Axis Technical Service regarding RMA cases, ensuring timely resolution and communication.
• Process Optimization: Identify, develop, and drive process improvement initiatives to enhance operational efficiency and partner performance.

Who are you?
To excel in this role, we believe you are an analytical individual with a positive mindset, excited by the prospect of working in a dynamic and innovative environment. You thrive on challenges, have a passion for problem-solving, and understand that a smile can make even the toughest tasks easier. While you are a true team player, you also excel at working independently, taking ownership of your activities, and managing them effectively. Building relationships at all levels comes naturally to you, and you have a knack for influencing key stakeholders to drive success.

We love for you to have:

• A degree in relevant field.
• At least 5 years of experience in Supply Chain Management within a global environment.
• A proven track record of working effectively in a team and building strong relationships with management and colleagues.
• Strong ability to present data effectively and establish agreements with a wide range of stakeholders.
• Fluency in English, both written and verbal.

We also see that you have:

• Aftermarket knowledge, experience managing returns, repairs, and reverse logistics.
• Electronics, knowledge of supply chain needs for high tech products.
• Experience in ERP systems, business intelligence tools, and advanced knowledge of Excel.
• LEAN, skills in using LEAN to streamline and improve processes.

Your ability to take initiative, coupled with your strategic thinking, will make you an invaluable asset to our team.

What Axis has to offer  
By joining Axis, you will embark on an exciting journey of personal and professional growth. We will offer you a great introduction to Axis with training. Our team will support you but also listen to your experiences and give you freedom to explore and realize your ideas. We are a fast-growing company that can offer you great career opportunities and a competitive package of benefits.

In exchange for your dedication, Axis offers you a job in an open, friendly, and professional environment. We work in an innovative and global organization that takes great pride in delivering world-class, high-quality products, services, and solutions to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth. You will have a role where your operational effort really will be of great impact to the overall success of Axis.

We want you to enjoy working with us, which is why we offer benefits such as flexible working hours, morning “fika” every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle - to name a few.

We also provide a brand new training facility free for every Axis employee. You can see it here Axis HQ    

We believe in sustainability, equality and inclusion. Read more here

Axis is an organization that values creativity and promotes teamwork and openness. With us you will grow both personally and professionally. You will be part of a team of great colleagues that enjoy going to work in the morning.

Curious to discover more?    
We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like.

Check out:
Life at Axis blog
Engineering at Axis blog
Innovation at Axis
 

Ready to Act?  

Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.

Submit your application by February 21, 2025. For any questions, contact our recruiting manager Stefan Grönvall at [email protected]

Type of EmploymentPermanent Employment

Posting End Date2025-02-21

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis – Podcast