Renewals Manager

Job Summary: The Renewals Manager is responsible for driving and managing the renewal process within the Customer Success Department at TradeCentric. This role ensures high customer retention by proactively engaging with customers, understanding their needs, and positioning TradeCentric’s solutions to maximize value. The Renewals Manager partners closely with Customer Success Managers (CSMs) and other internal stakeholders to develop renewal strategies, mitigate churn risks, and uncover growth opportunities.

The Renewals Manager serves as a trusted advisor to customers, advocating for their success while aligning TradeCentric’s solutions with their business objectives. This role is critical in maintaining long-term customer relationships, ensuring a seamless renewal process, and driving revenue retention and expansion.

Report to: VP of Customer Success

Pay Range: The target base salary for this position is up to $80,000, with total on-target earnings (OTE) of up to $120,000. The final OTE will be determined based on several factors, including but not limited to, the candidate’s location, experience, skills, expertise, and alignment with the role’s responsibilities.

Work Location: This role is 100% remote. While we prefer candidates based in the below city/states, we are open to considering candidates from other locations if you feel you meet the role’s qualifications. Don’t hesitate to apply if you’re excited about this opportunity and believe you’re a great fit!

-Charlottesville, Virginia

-Minneapolis, Minnesota

-Raleigh, North Carolina

-Chicago, Illinois

-Boston, Massachusetts

Essential Functions:

• Manage the end-to-end customer renewal process, ensuring timely execution and successful contract renewals
• Proactively engage with customers to understand their business goals, challenges, and future needs
• Develop and execute renewal strategies to drive customer retention and minimize churn
• Partner with Customer Success Managers to identify upsell and expansion opportunities within existing accounts
• Analyze customer usage data, feedback, and engagement levels to assess renewal risks and take corrective actions
• Collaborate with internal teams to address customer concerns and ensure a smooth renewal experience
• Help Customer Success identify upsell/cross-sell opportunities as part of the renewal to maximize customer value and growth.
• Maintain accurate renewal forecasts and reporting, leveraging CRM tools to track renewal pipeline and performance metrics
• Facilitate contract negotiations and ensure alignment with customer expectations and company objectives
• Maintain detailed records of all contract renewals, including correspondence and documentation related to negotiations.
• Collaborate closely with legal, finance, and operations departments to align contract renewals with company goals and objectives.
• Drive continuous improvement in the renewal process by gathering insights and refining best practices
• Ability to own a large number of active deals, identify problems, and suggest solutions with process management, solid consultation skills, be financially savvy
• Other duties as assigned

Minimum Qualifications/Experience:

• Bachelor's degree in Business or a related field 
• 5+ years of experience in a renewals, customer success, account management, or sales role within the IT or SaaS industry
• Strong understanding of SaaS business models, subscription renewals, and customer retention strategies
• Proven ability to manage contract negotiations and renewal discussions with senior-level stakeholders
• Exceptional communication and interpersonal skills with the ability to build strong customer relationships
• Data-driven mindset with the ability to analyze trends, forecast renewals, and identify risks
• Proficiency in CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, or similar)
• Strong problem-solving skills and the ability to navigate complex customer scenarios

Preferred Qualifications/Experience:

• Experience working with enterprise-level customers in the procurement and/or e-commerce industry
• Previous experience in a customer-facing role within a SaaS or B2B technology company
• Knowledge of contract management and revenue recognition principles

This role plays a crucial part in ensuring customer satisfaction and business growth, making the Renewals Manager a key contributor to TradeCentric’s success.

About Us:

TradeCentric is a leading innovator at the crossroads of eCommerce and eProcurement, transforming how B2B buyers and suppliers connect, automate, and scale their operations. Recognized for our rapid growth, TradeCentric has earned a place on the INC. 5000 list of the fastest-growing private companies in America for the three consecutive years. Backed by private equity, we continue to expand our best-in-class B2B Connected Commerce solutions and technology platform to enable frictionless trade for thousands of businesses worldwide.

Our purpose-built solution integrates with every leading eCommerce and eProcurement/ERP system to help suppliers and buyers seamlessly automate and accelerate their mission-critical transactions. By eliminating the complexity of disconnected systems, TradeCentric drives efficiency, lowers costs, and powers growth for our partners.

Here is an overview of the TradeCentric Platform.

Company Benefits

At TradeCentric, we have a strong and innovative team dedicated to transforming the way our clients do business. It is our people who make it happen and we strive to take care of our employees in every way we can. Below is a list of benefits that are offered to employees, once eligibility is met:

🩺 Health Benefits: Medical, Dental and Vision

💰 Health Savings Account (HSA) and Flexible Spending Account (FSA)

👨‍👩‍👧‍👦 Dependent Care FSA (DCFSA)

📈 401k with Company Match 

🕒 Flexible Time Off

🕒 Volunteer Time Off

👶 Paid Parental Leave

🛡️ Company paid Short Term & Long Term Disability

🛡️ Company paid Life Insurance

TradeCentric is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.