Quality Analyst (Programming)

Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
The Opportunity:
PureSpectrum is seeking a Quality Analyst to test and deliver online market research surveys. The Quality Analyst will check all client data deliverables and meet the client quality standards within the given timelines. You will be primarily responsible for the quality of the surveys.
You should be comfortable breaking down and solving complex problems. You should be able to communicate in a clear and concise manner; this includes being comfortable engaging with clients, onsite project managers along with the Survey Programmers and Data Analysts.
Your Responsibilities:

• Test surveys for quality, compliance, and best practices. Effectively manage timelines and resources to deliver quality results on time.
• Test the survey links to ensure all the programming instructions, logic, and flow have been implemented in both desktop and mobiles.
• Framing questionnaires across different survey platforms - Decipher, Qualtrics etc.
• Need to perform data quality checks, especially open-ends review, to identify poor responses and report them to Project Managers and Data Analysts.
• Test client deliverables like tables (according to tab spec) and cleaned SPSS files etc.
• Collaborate with the Team Lead to prepare client standards, process-related documentation, and training materials.
• Help maintain testing metrics of all the surveys, to identify the major areas of issues.
• Help maintain testing metrics of all Survey programmers and Data Analysts to identify areas of improvement.
• Able to analyze survey data and provide necessary suggestions to Projects Managers, Survey Programmers and Data Analysts.
• Help provide training to interns, new hires when necessary.
• Stay up to date on industry trends and development.
• Build positive relationships across the organization and with clients.

Requirements:

• Graduate or Postgraduate from any recognized University or equivalent education/ professional experience required.
• 4+ years of experience in the Market Research Industry is required.
• Ability to work on multiple surveys/projects with competing priorities.
• Must possess strong logical, analytical skills and out-of-the-box thinking.
• Excellent communication and analytical skills
• Ability to be proactive in anticipating issues and test the survey links.
• Good knowledge of Windows, Office (word, excel, PowerPoint, outlook etc.), any text editor is a must.
• Experience in excel using advanced formulas and excel automations is a plus.
• A passion for curiosity and a drive to always be learning.
• Ability to foster positive relationships across teams and customers.
• Willingness to work in shifts, including nights, weekends, and holidays, is required.

PureSpectrum Benefits:

• We offer a competitive compensation and benefits package including well covered health insurance, PF etc.
• Leave policy provides for casual, sick and vacation leaves which adheres to statutory compliance needs.
• Team events and celebrations.
• Employees enjoy casual dress and fun within a professional team environment.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.