Program Manager, Onboarding Enablement - International

Posted Yesterday
Be an Early Applicant
Dublin
Junior
Cloud • Fintech • Food • Information Technology • Software • Hospitality
We empower the restaurant community to delight guests, do what they love, and thrive.
The Role
The Onboarding Enablement Program Manager will support the International Customer Onboarding team by developing and delivering training and enablement content, analyzing team competencies, and fostering a culture of continuous learning, while working collaboratively with global stakeholders.
Summary Generated by Built In

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the Enablement Program Manager for our International Customer Onboarding team you’ll provide continuous support and delivery of education and training of the Toast Platform and business processes for Onboarding Consultants outside of the United States.


We’re looking for an Onboarding Enablement Program Manager to join our growing International Toast team, based in Dublin or London. Your primary responsibility will be to support our International (non-US) Onboarding Team with all of their enablement and training needs as our organization grows in multiple new markets, and partnering with your peers in the US supporting other parts of the Onboarding department. In these early stages of our International growth, this role is multifaceted and multi-layered. You will need to be a builder first and foremost, comfortable creating training programs/content, analyzing process adoption, collaborating with global stakeholders, and delivering training modules to our teams, both in person and remotely.

About this roll*:

  • You will formulate the vision and goals for your program in collaboration with your manager, business stakeholders, and your peers that align with our customers' needs and Toast's strategy for our International teams.
  • You will identify enablement and training needs for Onboarding department roles by partnering with stakeholders to analyze team competencies and KPIs, work within the OKR framework & develop specialized content to support. You will create relevant correlations between training and key performance indicators (KPIs).
  • You will develop enablement content within a variety of modalities including classroom style training, online/on-demand tutorials and templates, certifications, videos and more in partnership with other enablement team members. 
  • You will support the international cohort through new hire "boot camp" to ensure key ramping milestones are met and foster a culture of belonging, continuous learning, development, and high performance.
  • Deploy and maintain assessment and performance tracking systems:
    • For content knowledge and comprehension.
    • Develop and execute on-plan to business KPIs.
    • Present program progress and results to key onboarding leadership.
  • Design a scalable way to measure outcomes via data, including but not limited to Service Appointment adherence and utilization, TaskRay efficiency, customer interaction standards, and product activation metrics.


Do you have the right ingredients*? (Requirements)

  • At least 2+ years of experience required in enablement or L&D.
  • 3+ years of working in a customer-facing role.
  • Experience successfully standing up new Enablement programming from planning to execution.
  • Ability to create technical documentation, training, and other enablement materials.
  • Strong reporting and analysis skills.
  • Ability to effectively operate both strategically and tactically; navigating and adapting to ambiguity and making informed decisions in a fast-changing environment with limited oversight.
  • Strong project management skills and ability to work on multiple high-priority projects at the same time.
  • Ability to prioritize tasks effectively, balancing short-term demands with long-term goals to maximize impact and efficiency.
  • Strong presentation skills- you have the ability to command an audience from individual contributors to senior leadership within the organization.

Special Sauce*:

  • Previous experience working with Toast POS/ other POS software is a plus.
  • Previous experience in SaaS Enablement.
  • Previous experience in Customer Success Enablement.
  • Previous experience in the hospitality industry.
  • Experience working within hardware implementation / technical training.
  • Systems/Tools Proficiency
    • Google Suite (Sheets, Slides, Docs, Forms)
    • Salesforce experience & reporting
    • Asana
    • Workramp
    • Articulate


Our spread* of Total Rewards:

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

Top Skills

Articulate
Asana
Google Suite
Salesforce
Workramp

What the Team is Saying

Christopher
Srishti
JJ
Eden
Jane
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Boston, MA
5,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.

Why Work With Us

Our recipe for an awesome workplace:

One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality

Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.

*100% Sunday scary free

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Toast Teams

Team
Engineering
Team
Sales
About our Teams

Toast Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Company Office Image
HQBoston, MA
Company Office Image
Bengaluru, IN
Company Office Image
Chennai, IN
Chicago, IL
Company Office Image
Dublin, IE
Company Office Image
Lublin, PL
Company Office Image
Omaha, NE
Company Office Image
San Francisco, CA
Learn more

Similar Jobs

Toast Logo Toast

Senior Manager, International Pricing

Cloud • Fintech • Food • Information Technology • Software • Hospitality
Dublin, IRL
5000 Employees

Toast Logo Toast

Technical Product Manager- Platforms and Infrastructure

Cloud • Fintech • Food • Information Technology • Software • Hospitality
Dublin, IRL
5000 Employees

Toast Logo Toast

Senior Technical Product Manager, Application Infrastructure & Communication platforms

Cloud • Fintech • Food • Information Technology • Software • Hospitality
Dublin, IRL
5000 Employees

Toast Logo Toast

Staff Security Engineer (Product Security & IAM)

Cloud • Fintech • Food • Information Technology • Software • Hospitality
Dublin, IRL
5000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account