Program Manager, Document Capture Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Elevate the power of your work at Iron Mountain

Iron Mountain is seeking a Program Manager, Document Capture Operations to lead global projects and initiatives, as well as foster the customer relationship within the Document Capture space.

S/he shall have the ability to work independently with guidance from the Director and VP in only the most complex situations, and have the business expertise to provide recommendations to influence the direction of the projects.

 Responsibilities:

• Contributes to the development of the strategic roadmap to ensure growth-readiness in Document Capture.

• Co-design and own the success of the strategic initiatives enabling growth readiness in each one of the regions; 

• Foster close relationships with the field and all Operations leaders to ensure their needs and requirements to enable growth readiness are defined, progressed, completed timely and performance metrics in place

• Design, Develop and Present key information and program state to customer.

• Develop and implement communications framework for our customers, including content and cadence of such communications.

• Work closely with high level customer contacts to outline program goals and collaborate on strategic initiatives

• Manage internal operational teams to ensure tasks are on time and meet the expected outcome

• Anticipates regulatory constraints and internal/external business challenges, and make recommendations on project direction to secure successful execution.

• Understand and communicate the value being delivered by the various initiatives and seek prioritization of demands, efforts and resources

• Must have the ability to lead and influence the goals of senior business leaders across functional areas, providing strategic recommendations to management.

Key Skills, Requirements and Competencies:

• Experience: Typically 8-10 years experience in operations and project management

• Proven capability to deliver business outcomes through leading fast paced and complex projects

• Must have the ability to lead and influence the goals of senior business leaders and provide recommendations to management. 

• Works independently, with guidance in the most complex situations and ability to seek input from other team members.  

• Ability to identify necessary inputs to a decision, gather appropriate data and take action that is consistent with available facts, constraints and probable consequences.   

• Proven critical thinking and structured problem-solving skills with tolerance for ambiguity; Comfort in a rapidly changing environment with competing and shifting priorities

• Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities. 

• Resourcefulness: Ability to adjust to rapid change in priorities, timelines, or technical constraints.  

• Communication: Ability to communicate effectively with both technical and non-technical stakeholders and with Senior Executives, both orally and in writing.  

• Strong business acumen and presentation skills

• Ability to work with global teams, during off-peak hours at times

• Located in Charlotte, NC, Minneapolis, MN, or Phoenix, AZ

• Travel: 15%

Requirements/Education: 

• Bachelor’s degree preferred

• Experience and/or education in project/program management 

• Excellent knowledge of Iron Mountain Digital Services will be beneficial to this role. 

• Excellent English

Category: Project/Program Management Group