Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a Product Manager to be a product leader of Five9 Voice features, functions, and solutions spanning across: Inbound/Outbound Telco, phone number management automation, telephony analytics, SIP Trunking, IP network connectivity, Unified Communication partner integration, and global expansion.
This role will be focused on critical end-to-end product lifecycle management of the services list above and other new technologies that will plot future growth for Five9.
This role will include coordinating with Five9 Sales, Partners, Customers, Product Management, Professional Services, 3rd party providers, and integration partners to define, align, document, and execute the introduction, delivery, and growth of Five9 network services globally.
Key Responsibilities:
- Product definition and description of a best in class, market leading telco and network experience for Five9 customers and service provider partners
- Responsible for market strategy, high level requirements, positioning, and delivery of Five9 network services offerings for the enterprise and Service Provider channels
- Responsible for the Product Management of the Five9 usage business, inclusive of telco and connectivity offers.
- Provide cross functional leadership as member of cross functional team (Product, Architecture, Operations, GTM, Legal, Finance, etc.) to build and execute a short, medium, and long-term product strategy relative to a telco and network strategic initiatives.
- Support a team of connectivity services professionals that design, manage, and onboard customers, carrier resellers and technology alliance partners to ensure standards guidance is available, understood, and occasional direct support of complex deployments.
- Creation and maintenance of traditional Product Management artifacts (Service Descriptions, product requirements, roadmaps, overviews, positioning, and competitive benchmarking, etc.)
Required Skills:
- 5+ years of experience working with Telephony/SIP Integrations, and Network services in a product management or business development role
- 5+ years in a customer facing role
- Strong understanding of New Product Introduction and Management process
- Strong understanding of the product development process, lifecycle management and the requirements definition for success
- Excellent written and presentation communication skills
- Competitive benchmarking metrics and performance monitoring
- Possesses “startup” mentality and ability to navigate complex, ambiguous scenarios to drive product success
- Experience in and strong understanding of Contact Center, UC Services, Long Distance/ Toll Free, and WAN/Network Access services
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
