The Technical Solutions Specialist diagnoses and resolves complex network and telecom issues, analyzes data for performance improvements, and collaborates with cross-functional teams to enhance processes. They present technical insights to management and manage escalations from various departments.

The Technical Solutions Specialist - WFO at Five9 is responsible for maintaining and improving workforce management systems by troubleshooting issues, conducting data analysis, collaborating with teams for process optimization, and presenting insights to management. Duties include system maintenance, escalations support, and developing training materials.

The Majors Customer Success Manager will ensure successful implementation of Five9 solutions for strategic customers by acting as their advocate within the organization, collaborating with internal teams, and managing relationships through business reviews and status meetings while traveling as necessary.

The Senior Software Engineer – Data Platform will develop and enhance Five9's cloud contact center software, focusing on infrastructure, microservices, and data streaming. The role requires strong experience with Google Cloud Platform and collaborative problem-solving skills in a team-first culture.

As the Director of Customer Success Management, you will lead and mentor a team, ensuring they maximize customer investments in Five9 solutions. You will build strong relationships with customers, execute strategies to reduce churn, and collaborate with various teams to enhance customer experience. This role requires managing both a team and customer base effectively.

The Analytics and Reporting Engineer at Five9 will engage with customers to gather requirements for custom reports and services, ensure timely project deliveries, support the Professional Services Team, and maintain collaborative communication with team members. The role requires a positive attitude and attention to detail, with an emphasis on technical quality and continuous learning.

The Principal Product Manager will enhance Email Messaging and Digital Outreach Campaign capabilities, driving innovation in CCaaS. Responsibilities include leading product strategy, collaborating with teams, developing advanced marketing tools, and utilizing AI for insights. The role requires a strong understanding of market dynamics and user needs to create superior digital engagement products.

As a Principal Product Manager, you will define and implement product strategy for AI-driven virtual agents, conduct competitive analysis, collaborate with cross-functional teams to translate strategy into requirements, and utilize customer feedback to enhance product offerings.

The Technical Writer will collaborate with Product Engineering teams to create and maintain documentation such as SOPs, workflows, templates, and technical procedures. Responsibilities include editing content, developing runbooks, and ensuring documentation adheres to company standards.

The Technical Support Engineer will troubleshoot and resolve technical concerns related to the Five9 call center software, providing bilingual (Spanish and English) support through various channels. Responsibilities include diagnosing problems, optimizing software solutions, enhancing customer satisfaction, and collaborating cross-functionally within a 24/7 support environment.

The Technical Account Manager at Five9 is responsible for providing account management, project management, and technical consulting to clients, ensuring customer satisfaction. This role involves building client relationships, addressing technical issues, managing service interruptions, and facilitating client education about Five9 products and services.

The Technical Account Manager will manage client relationships, provide technical consulting, and ensure clients optimize and effectively use Five9's cloud contact center solutions. Responsibilities include training clients, troubleshooting technical problems, and improving client operations.

As a Senior Technical Program Manager at Five9, you will oversee multiple complex programs, ensuring high-quality deliveries and fostering collaboration across technical and non-technical teams. Responsibilities include risk management, communication with stakeholders, and driving measurable program performance while supporting the cloud contact center solutions. Strong leadership and technical expertise are essential for success in this role.

The Senior Technical Program Manager will drive and deliver multiple complex programs, work across the organization to support product innovation, manage relationships between various teams, and ensure high-quality deliverables while balancing business needs against technical constraints.

The Senior Software Engineer will enhance and modernize the Five9 SaaS platform, focusing on developing scalable microservices and resolving complex cloud technology challenges. Responsibilities include troubleshooting, application design, and contributing to production support while collaborating with a team to improve customer service through cloud innovations.

The Telecom Project Manager at Five9 oversees multiple implementation projects by coordinating resources, organizing meetings, and managing project timelines to ensure timely and budget-compliant delivery. They are responsible for effective communication with stakeholders, enhancing customer satisfaction, and documenting project details.

The Procurement Specialist will manage vendor contracts, facilitate the contract execution process, and track procurement contract lifecycles. Responsibilities include overseeing supplier selection, updating purchase orders, and maintaining procurement documents. The role involves collaboration with legal teams and accounting to ensure compliance and efficiency in procurement operations.

As a Platform Configuration Engineer at Five9, you will configure VCC applications, evaluate solutions, and ensure customer needs are met through system configuration and training. You'll manage multiple projects in a consultative role, engage with customers, and contribute to team efforts while adhering to best practices.

As an Implementation Manager I, you will oversee multiple project implementations concerning Call Center solutions. Key tasks include system configuration, documentation, training, ensuring project timelines, and maintaining client relationships. You will apply your knowledge of SaaS and CRM technologies while collaborating with vendors and clients to enhance service quality.

The Data Engineer will design and implement a scalable Data Lake on GCP, build data pipelines, ensure seamless data access for analytics, implement data quality practices, and maintain technical documentation. The role involves collaboration with various teams to understand their data needs and optimize workflows for performance and reliability.