Search the 51 jobs at Five9

The NOC Tech I is responsible for responding to incidents and outages, monitoring network security, resolving customer escalations within SLA, and tracking issues until resolution. They also handle the configuration of telephony and network systems, ensuring operational excellence.

The Technical Account Manager will manage client relationships, provide technical consulting, and ensure clients optimize and effectively use Five9's cloud contact center solutions. Responsibilities include training clients, troubleshooting technical problems, and improving client operations.

The Software Engineer II will develop scalable backend services for Five9's contact center platform, contribute to architecture and requirements analysis, collaborate across teams, and ensure system performance and stability.

The Technical Account Manager at Five9 is responsible for providing account management, project management, and technical consulting to clients, ensuring customer satisfaction. This role involves building client relationships, addressing technical issues, managing service interruptions, and facilitating client education about Five9 products and services.

The Technical Support Engineer will evaluate and troubleshoot technical concerns for customers using Five9 cloud contact center software. Responsibilities include providing direct support via various channels, diagnosing and resolving escalated issues, optimizing software solutions, and ensuring service availability.

The Telecom Project Manager at Five9 oversees multiple implementation projects by coordinating resources, organizing meetings, and managing project timelines to ensure timely and budget-compliant delivery. They are responsible for effective communication with stakeholders, enhancing customer satisfaction, and documenting project details.

The Senior Software Engineer will enhance and modernize the Five9 SaaS platform, focusing on developing scalable microservices and resolving complex cloud technology challenges. Responsibilities include troubleshooting, application design, and contributing to production support while collaborating with a team to improve customer service through cloud innovations.

The Procurement Specialist will manage vendor contracts, facilitate the contract execution process, and track procurement contract lifecycles. Responsibilities include overseeing supplier selection, updating purchase orders, and maintaining procurement documents. The role involves collaboration with legal teams and accounting to ensure compliance and efficiency in procurement operations.

The Senior Test Automation Engineer will automate scale and performance testing of Five9 products using Python and JAVA, develop new test scripts, analyze test results, support automation framework, and collaborate with other departments within Agile software development initiatives, while being prepared for on-call requirements.

As a Senior C/C++ Software Engineer at Five9, you will develop scalable VOIP platforms, integrate and enhance customer experiences, and ensure software quality within an agile team. Responsibilities include end-to-end feature development, troubleshooting, and documentation, all while contributing to the company’s mission of exceptional customer service.

The Software Engineer II in the Voice Telco team will design, develop, and maintain Five9's voice solutions, focusing on high-performance and cloud-based applications. Responsibilities include collaborating with teams, following best practices, mentoring junior members, and enhancing customer experiences through scalable voice platforms.

As a Staff Java Software Engineer at Five9, you will design and develop software across backend and frontend platforms, mentor team members, and contribute to architectural design while ensuring high quality software delivery and operational performance. You will collaborate with product teams and participate in an on-call rotation to troubleshoot customer issues.

Join Five9 as a Senior Billing Specialist to prepare and process daily billings, resolve billing issues, review account balances, collaborate with team members, and assess billing operations for improvement. Requires 3-5 years of billing experience, SaaS/software/technology experience, and proficiency in Excel.

The Sr. People Partner will lead HR and organizational initiatives in alignment with business strategies, focusing on talent management, employee relations, and diversity. This role involves collaborating with leadership teams to improve Five9's culture and drive decision-making through data analysis.

The Data Engineer will design and implement a scalable Data Lake on GCP, build data pipelines, ensure seamless data access for analytics, implement data quality practices, and maintain technical documentation. The role involves collaboration with various teams to understand their data needs and optimize workflows for performance and reliability.

The Technical Account Manager will manage client relationships, provide technical consulting, and ensure effective use of Five9's platform. Responsibilities include troubleshooting, educating clients, and supporting service operations, alongside a proactive role in anticipating client needs.

The Technical Account Manager at Five9 provides exceptional account management and technical consulting services to clients, fostering trusted relationships. Responsibilities include training clients, troubleshooting technical issues, and ensuring optimal use of Five9’s platform while managing service disruptions and supporting clients effectively.

The Technical Account Manager will manage client relationships, providing technical consulting and support for Five9's contact center software. Responsibilities include educating clients on product use, troubleshooting issues, managing service interruptions, and fostering continuous improvement. The role requires strong project management skills and technical knowledge of networking and software solutions.

The Windows Systems Administrator will provide technical support for Windows Server and Active Directory, assist with complex enterprise applications, and engage in Call Center technology support. Candidate must possess problem-solving skills and strong communication abilities to enhance customer experience.

The AI and Innovation Subject Matter Expert will support the Senior Director by overseeing integration of Five9 CCaaS products, managing projects to enhance system efficiencies, and developing solutions like chatbots and automation within the customer service framework.