Search the 50 jobs at Five9

The Senior Test Automation Engineer will automate scale and performance testing of Five9 products using Python and JAVA, develop new test scripts, analyze test results, support automation framework, and collaborate with other departments within Agile software development initiatives, while being prepared for on-call requirements.

The Senior Data Engineer will lead and improve the analytics team at Five9, focusing on ETL processes for streaming data, anomaly detection, and enhancing data accessibility and security. They will work with large datasets and collaborate with developers to automate data-driven workflows for better customer experiences.

As a Senior C/C++ Software Engineer at Five9, you will develop scalable VOIP platforms, integrate and enhance customer experiences, and ensure software quality within an agile team. Responsibilities include end-to-end feature development, troubleshooting, and documentation, all while contributing to the company’s mission of exceptional customer service.

The Software Engineer II in the Voice Telco team will design, develop, and maintain Five9's voice solutions, focusing on high-performance and cloud-based applications. Responsibilities include collaborating with teams, following best practices, mentoring junior members, and enhancing customer experiences through scalable voice platforms.

As a Staff Java Software Engineer at Five9, you will design and develop software across backend and frontend platforms, mentor team members, and contribute to architectural design while ensuring high quality software delivery and operational performance. You will collaborate with product teams and participate in an on-call rotation to troubleshoot customer issues.

The Marketing Campaign Manager will lead the strategic planning and execution of global marketing campaigns at Five9. This role requires collaboration with internal teams and external agencies to create effective multi-channel marketing strategies, optimize performance data, and report on key metrics. The manager will focus on maximizing engagement and conversions while maintaining campaign documentation and ensuring alignment across regions.

Join Five9 as a Senior Billing Specialist to prepare and process daily billings, resolve billing issues, review account balances, collaborate with team members, and assess billing operations for improvement. Requires 3-5 years of billing experience, SaaS/software/technology experience, and proficiency in Excel.

The Technical Account Manager will manage client relationships, provide technical consulting, and ensure effective use of Five9's platform. Responsibilities include troubleshooting, educating clients, and supporting service operations, alongside a proactive role in anticipating client needs.

The Technical Account Manager at Five9 provides exceptional account management and technical consulting services to clients, fostering trusted relationships. Responsibilities include training clients, troubleshooting technical issues, and ensuring optimal use of Five9’s platform while managing service disruptions and supporting clients effectively.

The Technical Account Manager will manage client relationships, providing technical consulting and support for Five9's contact center software. Responsibilities include educating clients on product use, troubleshooting issues, managing service interruptions, and fostering continuous improvement. The role requires strong project management skills and technical knowledge of networking and software solutions.

The Windows Systems Administrator will provide technical support for Windows Server and Active Directory, assist with complex enterprise applications, and engage in Call Center technology support. Candidate must possess problem-solving skills and strong communication abilities to enhance customer experience.

The Subject Matter Expert (Network and Telecoms) will implement, troubleshoot, and support the Five9 call center software and partner with customers to optimize their solutions. Responsibilities include documenting technical issues, performing trend analysis, and providing training. The role emphasizes strong technical knowledge in networking and telecoms and involves working directly with customers in a hybrid work setting.

The AI and Innovation Subject Matter Expert will support the Senior Director by overseeing integration of Five9 CCaaS products, managing projects to enhance system efficiencies, and developing solutions like chatbots and automation within the customer service framework.

As a Solutions Engineer at Five9, you will manage high-impact technical cases, provide advanced-level technical support to Hypercare customers, cultivate relationships, and ensure timely resolution of issues. You'll analyze data trends, assist with service escalations, and collaborate with internal teams to improve customer delivery.

The Project Manager at Five9 will manage multiple unrelated projects simultaneously, create project plans, define customer requirements, and communicate updates to management and project peers. They will also supervise interactions with stakeholders in Professional Services and Sales, while enhancing their leadership skills through collaboration with peers.

The Network Engineer will manage IP Networking components in a SaaS environment, handle troubleshooting of network connectivity issues, participate in improvements for Network Operations, and implement security best practices while collaborating with various teams and documenting solutions.

As a Platform Configuration Engineer at Five9, you will configure VCC applications, evaluate solutions, and ensure customer needs are met through system configuration and training. You'll manage multiple projects in a consultative role, engage with customers, and contribute to team efforts while adhering to best practices.

As an Implementation Manager I, you will oversee multiple project implementations concerning Call Center solutions. Key tasks include system configuration, documentation, training, ensuring project timelines, and maintaining client relationships. You will apply your knowledge of SaaS and CRM technologies while collaborating with vendors and clients to enhance service quality.

The Senior Product Manager, CRM Integration Adapters will manage integration adapters for CRM and CSM applications, collaborate with stakeholders to understand requirements, develop product roadmaps, and ensure the delivery of high-quality software solutions aligning with customer experience objectives.

As a Sr. Product Manager, you will lead the integration roadmap for a Data Lake and APIs, ensuring quality and usability of data products. Responsibilities include developing product roadmaps, conducting market analysis, collaborating with cross-functional teams, managing stakeholder relationships, ensuring data governance, and being customer-centric.