Product Manager-Product Operations

What’s Under the Hood

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

That’s Nice, But What’s the Job?

In short, as Product Manager you and your team drive continuous improvement by defining and owning all phases of the process and product life cycle from ideation to implementation. You will partner with cross-functional teams to continue evolving the ancillary product administration and user experience by improving our enterprise products, processes and systems to support our dealer partners. You’ll support the identification and valuation of opportunities and problems, determining root causes, identifying gaps and countermeasures, and the implementation of process and product solutions that drive strategic initiatives. All along the way you’re communicating and aligning product development with business stakeholders and ensuring the strategy and roadmaps align with the organization’s goals. 

In long, our Product Operations team is responsible for:

• Acting as a liaison between business stakeholders and the development team to define strategies and design solutions

• Working with Senior Leadership to help set the product vision and strategy 

• Working with tech leads to identify solutions 

• Working with outside vendors and 3rd parties to optimize and enhance external integrations and services 

• Obsessing over customer experience while understanding timelines, strategic goals, and the value of continuous iteration 

• Using quantitative and qualitative data to make decisions 

• Defining and continuously refining a roadmap tied to organizational strategy, including milestones and phases 

• Working with stakeholders and tech leads to ensure features are continuously ready for development 

• Ensuring business value and high-level scope are clearly defined 

• Obtaining consensus on project scope through conversations with business stakeholders and tech leads 

• Organizing and collecting business requirements

• Identifying opportunities for scope adjustments to improve speed to market through creative solutioning

• Maintaining and socializing changes in project timelines with stakeholders and project teams 

• Serving as a point of contact for initiatives involving multiple units to ensure efficient cross-team coordination 

• Identification, socialization, and remediation of risk factors to the project 

• Guide team retrospectives to assess opportunities, lessons learned, and action items 

So What Kind of Folks Are We Looking for?

• People with a passion for continuous process improvement, and experience pursuing operational excellence in business processes by moving projects from ideation through to successful implementation. 

• Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, policies & procedures, etc.)

• Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.

• Excellent verbal and written communication skills. The ability to speak and write with confidence, charisma and competence for a wide variety of audiences including the senior leadership team. You ensure consolidated and cohesive communication from the product team to stakeholders.

• Plays well with others. You will be working in a high-functioning team environment. We work together to win together. Kindness, smartness, and the ability to get things done.

• A mind for the details. The ability to focus on the details while not losing sight of the big picture.

• Agile in a fast-past environment. We move quickly. Thriving in an environment that never stops is a must.

• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.

• Rebel with a cause. You are always looking beyond the obvious to strive for continuous improvement.

• Takes a hold of the wheel. You’ll need to take the initiative and be comfortable doing so.

The Specifics

• 3+ years in Product Management or Product Operations preferred

  • 5+ years of experience in any combination of business operations, Product Management, Product Owner, or Business Analysis roles

• Bachelor’s degree required; bachelor’s or master’s degree in Product Management, Business, Engineering, or MBA preferred

• Demonstrate experience in developing product roadmaps, creating process flow maps, root cause analysis, new process introduction and change management, advanced problem-solving skills

• High-level knowledge of various product management methodologies (i.e. agile/scrum)

• Ability to work autonomously to solve complex, cross-functional business problems while bringing stakeholders and interested parties along for the journey

• Nice to have:

  • Project Management Professional (PMP) or Certified Product Manager (CPM)

  • Insurance or Warranty industry experience

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We’ll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!