ITRS Group is a private-equity backed, global leader in real-time monitoring & observability solutions for financial services, ensuring mission-critical systems remain resilient, secure, and optimized. Our clients are the most important and sophisticated investment banks, securities exchanges, hedge funds, and fintech’s in the world.
As we expand into AI-driven observability and automation, we are looking for a Senior Product Manager to lead the development of agentic AI capabilities that integrate IT telemetry data, AIOps, and self-healing capabilities into our core platform - Geneos and ITRS Analytics.
Scope of Role
We are looking for a Senior Product Manager with deep expertise in AI-driven observability, IT automation, and financial services operations to drive the development and adoption of our next-generation AI-powered monitoring and automation platform. This role will focus on defining the product roadmap, collaborating with engineering teams to build AI-driven automation solutions, and working directly with senior personas at financial services clients to ensure we are client needs driven in our approach.
Reporting Line: This role reports into the Chief of Product
Locations: This role can be hybrid and based either in: Chicago US / New York US or London UK.
As an Product Manager AI, you will:
Product Strategy & Vision
- Define and execute the product strategy for AI-driven observability, AIOps, and agentic automation solutions tailored for financial institutions.
- Align AI automation capabilities with banking IT, trading platforms, and real-time transaction monitoring use cases.
- Identify customer aspiration and pain points in real-time monitoring, infrastructure management, and operational automation.
AI & Observability Product Development
- Work with engineering teams to develop an AI-driven observability and automation platform, leveraging:
- Telemetry ingestion (Kafka, OpenTelemetry, Fluentd).
- Streaming analytics (Flink, Spark, CEP engines).
- AI-driven anomaly detection & automation (AutoGPT, LangChain, MLflow, TensorFlow).
- Event-driven automation (Terraform, Ansible, ServiceNow, AIOps).
- Define technical requirements and architecture priorities for engineering teams.
- Partner with data scientists to improve AI-driven predictive analytics, anomaly detection, and root cause analysis.
Customer & Market Engagement
- Collaborate with banks, trading firms, and financial services IT teams to understand operational challenges.
- Develop use cases for AI-driven observability, fraud detection, self-healing infrastructure, and compliance monitoring.
- Work closely with sales and customer success teams to drive adoption and demonstrate product value.
- Represent ITRS at industry conferences, financial technology summits, and AI automation forums.
Go-to-Market & Commercialization
- Define pricing models for AI-driven automation solutions.
- Partner with marketing and sales teams to create compelling product messaging and positioning.
- Collaborate on pilot programs with key banking clients to validate real-world impact.
You will have:
- 5 years of product management experience in observability, AI automation, AIOps, or IT operations for financial services.
- Deep understanding of banking IT architectures, including trading systems, core banking, risk management, and fraud detection.
- Experience working with AI-driven monitoring, predictive analytics, or automation tools.
- Experience defining and executing product roadmaps, from idea to launch and scale.
- Hands-on experience with telemetry data (logs, metrics, traces) and IT infrastructure monitoring (e.g., OpenTelemetry, Prometheus, ELK, Splunk, ITRS Geneos, Datadog, Dynatrace, etc.).
- Knowledge of AI/ML frameworks (TensorFlow, PyTorch, MLflow) and automation tools (Terraform, Ansible, ServiceNow ITSM).
- Technical background or strong understanding of software engineering, cloud infrastructure, and DevOps.
- Strong data-driven mindset, with experience in A/B testing, user behaviour analytics, and performance metrics.
- Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to translate complex AI concepts into value for stakeholders.
Our Benefits
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
