Overview
The Product Advisor role will be responsible for supporting the Retiree Drug Subsidy program working with Commercial and Health Plan clients and internal partners on reporting, enrollment, annual reapplication and reconciliation, audits, Notice of Creditable Coverage, and other product needs. The individual will serve as a SME ensuring that clients meet Center for Medicare and Medicaid Services (CMS) deadlines, assist with questions around product specific reporting, and coordinating with other internal SMEs to ensure client expectations are met. The individual will join client calls when needed, follow up with clients and internal partners to ensure deadlines are met, and track issues to completion.
Key accountabilities include
- Develop and maintain relationships with clients and account teams
- Support multiple clients with varying CMS deadlines
- Coordinate with internal partners to provide timely and accurate reporting to clients
- Provide audit support as needed
- Monitor and resolve client issues
Qualifications
- Bachelor’s degree or equivalent experience, health care industry a plus
- Excellent written and verbal communication skills
- Client facing experience
- Ability to manage work load and meet critical deadlines
- Strong learning skills and ability to adapt quickly to changing environment
- Advance Microsoft Excel skills are preferable
* * * This is a hybrid role that requires the ability to work in person three days per week. * * *
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind.
As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.
Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
