Product Operations Associate, Brilliant Earth – Secaucus, NJ
Position Overview:
We are seeking a bright, motivated, and experienced Product Operations Associate, with excellent attention to detail, to join our Marketing and E-Commerce Department. As a Product Operations Associate, you will facilitate the ongoing production work across Brand and Ecommerce that goes into capturing our diamonds, gemstones, rings, and fine jewelry for our website and customers. You will manage the shipping, receiving, and tracking of our jewelry samples to both internal and external marketing partners, such an VIPs and influencers. You will have the opportunity to collaborate closely within your department, as well as across the organization to ensure our goals related to product imagery, operations, and partnerships are achieved.
This role requires full-time in-office attendance in our Secaucus, NJ facility.
Key Responsibilities Include:
- Work closely with marketing and operations teams to arrange product pulls from inventory and shipments for both small photoshoots and large campaign productions, in addition to day-to-day needs.
- Track photography status and ensure timely sample shipments to photographers.
- Placing, tracking, quality-assuring, shipping and receiving all influencer and VIP orders for one-off, ongoing or campaign partnerships.
- Work cross-functionally – primarily with Brand, Marketing, Ecommerce and Operations - to improve workflows and drive forward process efficiencies as the team and product volume scales.
- Capture product photography and 360 video of loose diamonds, gemstones, and rings while adhering to brand guideline specifications
- Upload image and video content to digital asset management and CRM platforms.
- Ensure proper organization, file naming, and archiving of product image catalog, maintaining close attention to details.
- Support Brand, Marketing, and Creative teams with special projects as identified.
Specific Qualifications Include:
- 2+ years’ experience with digital photography and video of physical products
- Ability to effectively balance multiple projects and tasks simultaneously and maintain a high level of adaptability, organization and attention to detail in a fast-paced environment.
- Approaches challenges with thoughtfulness, drive, and appropriate urgency, works well with strict deadlines and thrives in adapting environments.
- Keen design eye, with the ability to adhere to luxury brand guidelines
- Ability to work individually and as a team player to execute projects
- Ability to work cross-functionally with remote and in-person teams
- Pro-active and can-do attitude, no task to big or small
- Experience with inventory management software, order management systems, and/or similar ERP systems (NetSuite a plus) and processes.
- Experience working with large quantities of SKUs simultaneously
- Excellent written and verbal communication
- Interest in socially and environmentally responsible organizations and products
- BA degree or equivalent, preferred
What We Offer:
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
- Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth Here!
- Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
- Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Open PTO Policy. We know it’s important to recharge and relax.
- Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
More About Us
Top Skills
What the Team is Saying
What We Do
In 2005, we launched Brilliant Earth to raise the standards in the jewelry industry while creating beautiful fine jewelry that is different in every way – how it’s made, how it’s sold, how it’s sourced and crafted, and how it gives back. As a result, we go beyond current industry practices for sourcing, use recycled precious metals to minimize our environmental footprint, and support environmental and social causes through our giving back initiatives. Or Mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Our Mission and ESG Goals are underpinned by our foundational pillars:
We believe that demonstrating transparency, through ethical business practices and governance, and enforcing rigorous protocols for sourcing environmentally and socially responsible materials are key to driving change in our industry.
Our products are designed to be loved for generations, and we seek to reduce our environmental footprint by keeping our jewelry circular and embedding environmental sustainability throughout our operations and value chain.
We seek ways to create lasting impact, not just in our own value chain and customer communities but also across artisanal small scale mining communities where gemstones and precious metals are sourced.
We are committed to creating a representative jewelry industry through our unique products and inclusive experiences for customers, and through a company culture that emphasizes equitable recruiting practices and invests in our diverse employee base.
Why Work With Us
Our Mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Since our founding in 2005, this Mission has been at the core of everything we do. Our community of collaboration, respect and encouragement welcomes hard working team players who are ready to make an impact and grow with us.
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Brilliant Earth Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
