Product Adoption Specialist (Safety) - Job Description
We're HCSS. We're a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 15 years in a row.
WHAT YOU'LL DO:
Role Overview: Focusing on Safety customers in their first 1-2 years with HCSS, improve the adoption of core high impact features and cultivates the customer's internal safety culture over time in order to measurably improve GRR. Manages up to $4M ARR worth of Safety subscriptions to begin.
Daily Activities
- Proactively take action with the targeted customer accounts to increase their utilization of core high impact features.
- Track results and impact of this effort over time to enable refining approaches and improving the effectiveness of various approaches.
- Have a "test and iterate" mentality, where multiple different approaches are tried across different customers, better methods are adopted, and over time the approach evolves to increase effectiveness.
Weekly Activities
- Work closely with CS Ops and the Director, CS, to refine Gainsight automation and reporting to better serve the adoption objectives
- Thoroughly document in Gainsight all wins that you achieve with customers.
- Trains customers on all core Safety features.
- Trains and mentors customers to help them develop their internal Safety culture, which is key to their success with our Safety product.
- Trains customers personally and/or coordinates training with the Support team as needed.
Monthly Activities
- Provide input to the Director, CS on the impact that your work has had on the KPI's below within the targeted customer accounts.
- GRR
- Specifically, year 1 and 2 renewal rates
- Core feature adoption
- Safety culture development
- Customer Safety Champion development
- MBG Reduction
- GRR
Key Results & Success KPI's
- Documented wins with 75% of customers within 2 months of working with them.
- Achieve an MBG reduction of at least 50% vs. baseline
- Elevate the Safety ARR renewal rate of assigned accounts to >= 90%
BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
- Flexibility for you to work in-office or hybrid..
- Medical and Dental Premiums.
- On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
- 401K with match.
- Tuition reimbursement.
- And more!
What the Team is Saying
What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves.
HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
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HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The Company embraces hybrid working and provides flexibility to meet the needs of its employees and their lives.
