Search the 19 jobs at HCSS

The Customer Success Analyst will manage customer renewals and account growth, focusing on the Low customer segment. Key responsibilities include ensuring timely renewals, monitoring customer health via Gainsight, creating IQLs for cross-selling opportunities, and collaborating with the Product Adoption lead. The role also involves escalating churn risks and recommending automation improvements for efficiency.

The Customer Success Specialist will manage renewals and foster growth for medium-sized customer accounts. Key duties include escalating renewal issues, monitoring customer health through Gainsight, leading product enablement activities, and creating individual qualified leads. The role also involves collaborating with the product enablement lead to ensure customers receive maximum value from HCSS products.

The Technical Support Analyst provides exceptional customer service through various communication channels, acts as a liaison between customers and internal departments, learns HCSS products extensively, documents support interactions, and strives to exceed departmental expectations to ensure customer success.

The Senior Manager HR Operations will lead HR strategies focusing on total rewards, data management, and employee relations. Key responsibilities include designing compensation structures, conducting market research, and serving as a liaison between management and employees. The role involves managing a small team and providing consultation on HR programs, ensuring accurate and reportable employee data, and maintaining alignment with other departments.

The Marketing Operations Manager will optimize and execute marketing strategies by overseeing marketing automation processes, ensuring system integrations, and enhancing implementation. They will analyze marketing data to drive insights and support performance planning while managing direct reports and collaborating with teams to improve lead management and customer engagement.

The Customer Success Manager will oversee account renewals and growth for high-value customer segments, manage multiple accounts, ensure product adoption, conduct quarterly business reviews, lead internal training, and support departmental objectives. This role emphasizes customer engagement, sentiment tracking, and proactive account management to maximize customer value.

The Demand Generation Manager at HCSS will develop and implement strategies for generating leads and driving growth. Responsibilities include executing multi-channel marketing campaigns, nurturing leads, analyzing campaign performance, collaborating with teams, and mentoring specialists.

The Technical Product Manager at HCSS will lead the development of HCSS Insights, a Power BI-based reporting solution for the construction industry. Responsibilities include gathering customer requirements, enhancing data reliability, defining product growth KPIs, and coordinating with cross-functional teams. The role focuses on improving product offerings and customer satisfaction through effective management and communication.

The Enterprise Business Account Manager will oversee enterprise accounts, ensuring customer satisfaction and retention by acting as a liaison, conducting client presentations, managing contracts, and leveraging Salesforce to identify leads. The role involves deep understanding of account specifics and managing customer expectations, with a focus on long-term relationships rather than heavy commission.

The Internal Operations Project Manager at HCSS is responsible for managing multiple internal projects that focus on continuous improvement and customer satisfaction. The role involves coordinating with different departments, tracking project progress, and ensuring on-time delivery while leading teams and presenting findings to executives.

The Graphic Designer II at HCSS will collaborate with marketing, content, and product teams to create engaging design assets for digital and print. The role involves maintaining brand consistency, developing style guides, and producing presentations and visual content that drive engagement and conversions.

The Senior Data Engineer will design, develop, and manage scalable data architectures and pipelines, primarily using cloud platforms like Azure. Responsibilities include data integration, modeling, optimization, and mentoring. The role emphasizes collaboration with cross-functional teams to ensure data infrastructure supports analytics and drives decision-making.

The Data Analyst II will analyze large datasets to identify trends and insights that inform business decisions, develop reports and dashboards, ensure data quality, and collaborate with cross-functional teams to deliver data-driven solutions. Stay updated with data analysis best practices.

The Software Developer I role involves developing features for software products in the construction industry, participating in training, collaborating with a team, testing code, and contributing to Agile methodology.

The Software Development Manager will lead the Core Services team, oversee the full software development lifecycle, manage scrum activities, and support team members' career progression. Key responsibilities include coordinating with the Technical Product Manager on project roadmaps, acting as a contact point for projects, and implementing best practices across teams.

The Manager, Business Relationships will enhance internal processes by collaborating with business departments to identify areas for improvement. This role involves leading a team of business process analysts to gather requirements and ensure initiatives align with business strategies while maintaining strong internal relationships.

As a Billing Manager at HCSS, you will oversee a team responsible for billing and collections, ensure timely invoicing, monitor collections, manage tax setups, and collaborate with other departments to enhance billing efficiency and accuracy.

The Customer Success Operations Manager at HCSS is responsible for optimizing customer success processes and enhancing customer experiences through data analysis, operational strategy development, and effective reporting. The role involves close collaboration with the Customer Success team to manage workflows, improve efficiency, and monitor key performance metrics to enhance customer retention and product adoption.

As a Senior QA Analyst, you will develop and enhance automated test scripts, oversee software validation functions, and collaborate with the development team to ensure quality standards are met. You will also mentor junior QA employees and promote high-quality behaviors within the team.