Senior Site Reliability Engineer, Foundation - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Site Reliability Engineer, Foundation - Seattle  

Why We Have This Role

We are seeking a skilled Senior Site Reliability Engineer to join our Foundation Gov1 Team. This role will significantly influence our infrastructure strategy, emphasizing leadership in critical projects requiring cross-organizational collaboration and technical excellence.
Must be able to access Gov1 Environment:

• Must be a US Citizen or Green Card holder (permanent resident)
• Must agree to Rules of Behavior for accessing Gov1 
• Rules generally entail:
• Following IT and Security policies with regards to access, control and device usage
• Protecting customer data and following policies around confidentiality
• Staying up to date with required company training

How You’ll Find Success

• Lead complex technical initiatives that span multiple teams and departments.
• Drive architectural decisions that align with business objectives, leveraging tools like Kubernetes and Docker.
• Mentor and elevate team capabilities, providing strategic guidance and fostering the use of infrastructure-as-code with tools like Terraform.
• Identify opportunities for infrastructure improvement and build consensus across teams.
• Develop infrastructure modernization roadmaps and champion reliability best practices.

How You’ll Grow

• Demonstrates strategic thinking and influences technical direction through data-driven insights.
• Maintains an energetic and optimistic approach to obstacles.
• Takes ownership of complex problems and champions operational excellence.

Things You’ll Do

• Automate builds, deployments, monitoring, and alerting processes.
• Create and maintain infrastructure-as-code solutions using Terraform.
• Execute security compliance measures and controls.
• Conduct advanced performance tuning for databases and application systems with containerized environments in mind.
• Design and implement automation solutions for routine operational tasks using tools like Terraform and Ansible.
• Develop and maintain monitoring systems and alerting configurations.
• Optimize database performance through advanced query and management strategies.
• Implement infrastructure-as-code solutions to enhance system efficiency.
• Enhance existing CI/CD pipelines and ensure smooth integration with tools like Kubernetes and Docker.
• Ensure compliance with security measures and perform systematic troubleshooting of production issues.

What We’re Looking For On Your Resume 

• 5+ years of relevant technical experience with expert-level proficiency in multiple domains.
• Deep understanding of distributed systems architecture.
• Proven track record of leading complex technical initiatives and driving strategic change.
• Proficiency in scripting and programming languages such as Python, Bash, and Go, with the ability to adapt and learn new languages as necessary.
• Experience with infrastructure-as-code tools like Terraform and configuration management tools such as Ansible.
• Extensive experience with Kubernetes and Docker for containerization and orchestration.
• Advanced SQL skills and experience in database performance optimization.
• Strong influence skills with the ability to mentor other engineers and lead cross-functional teams.
• Experience diagnosing and resolving complex production issues and enhancing CI/CD processes.
• Familiarity with monitoring solutions such as Prometheus, Grafana, and Splunk.
• Ability to participate in on-call rotations and handle high-pressure situations.

What You Should Know About This Team

• Pioneer the SRE function at Qualtrics, shaping the future of infrastructure reliability.
• Work with international teams to provide critical support and develop best practices.
• The role offers significant opportunities for professional growth and leadership development.

Our Team’s Favorite Perks and Benefits

• Opportunity to define and shape SRE best practices at Qualtrics.
• Work in a collaborative environment with teams across the globe.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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