About the Team
The Global People Operations Team is dedicated to delivering seamless service, prioritizing the needs of Mironeers and our business. We aim to establish a comprehensive around-the-sun support model. Embracing a frictionless and data-driven approach, we advocate for employee self-service to boost autonomy and efficiency. Our mission centers on maintaining secure, compliant, and agile global people operations.
About the Role
Miro is looking for a dynamic People Operations Team Lead in Yerevan. In this pivotal role, you'll lead a top-notch People Operations Team in Yerevan, dedicated to providing the industry's best service delivery with a focus on care, empathy, and efficiency. Miro’s People Operations Team in Yerevan is essential and serves as the frontline People support globally.
Your responsibilities will extend to hands-on involvement in addressing service delivery challenges and continuously refining our operations. A significant part of your role involves managing through coaching and working collaboratively with cross-functional teams to enhance overall service delivery.
As a key member of the Global People Operations team and reporting directly to the Head of People Operations, your ability to effectively communicate and collaborate with various levels of leadership will be essential.
What you’ll do
- Lead the People Operations Team in Yerevan. Foster a culture of care, empathy, and high-performance, ensuring our team consistently delivers exceptional service to our fellow Mironeers
- Ensure all People Operations activities comply with legal and ethical standards in Armenia. Stay abreast of the latest trends and best practices in People Operations and incorporate them into our strategies
- Provide in-country support for the Yerevan hub this includes:
- Being a point of contact with people leaders and employees on the ground in Yerevan -- People Ops does not advise -- we listen and escalate
- Share insights and suggestions to PBPs if there are themes within organizations and teams
- Work with Talent Team on projects to increase engagement for the Yerevan hub
- Serve as a liaison to the Employee Relations Team on any onsite investigations and terminations
- Support the development of efficient processes and programs
- Build and maintain strong relationships with key stakeholders across different functions
- Take a proactive approach to identifying and addressing service delivery gaps. Implement innovative solutions to streamline operations and enhance the quality of services provided to our internal customers.
- Utilize data and analytics to inform decision-making processes. Monitor key performance indicators to identify trends and areas for improvement
What you’ll need
- Comprehensive understanding of the labor laws and regulations in Armenia
- 6+ years of experience in People Operations or People Service Delivery
- 4+ years leading and managing a team
- Fluency in both Armenian and English are required includes exceptional verbal and written communication skills and the ability to effectively communicate with all levels of the organization
- Ability to work evenings 2-3x a week
- Previous experience working for a global company is highly desirable
- Experience in Workday and ticketing systems (e.g. Jira, ServiceNow) is preferred
- Capable of balancing strategic planning with efficient execution
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
What's in it for you
- Competitive equity package
- Health insurance for you and your family
- Help with relocation
- Breakfast, lunch, snacks, and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
- Travel allowance for your commute
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
What We Do
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
At Miro, we are a team of nearly 1800 dreamers, thinkers, builders, storytellers, and designers from all over the world. That scale is one of our strengths, along with the intentionality behind our values. We champion one another to win the world. We lead with empathy and understanding to keep ourselves humble and our product human. We dream big, aim high, and let our failures inform our future successes.
If you want to become a part of our team, keep reading to learn more about who we are and who you can become, with us.
Why Work With Us
We don't joke about our values. Everything we do, from how we hire talent, promote employees, and celebrate our people is informed by our values. Our values shape what we stand for, and what we stand against:
- Play as a team to win the world
- Focus on impact and make it happen
- Learn, grow, and drive change
- Practice empathy to gain insight
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