Business Analyst

Ready to be a Titan?
As the Business Analyst, you will work closely with the Managing Director of our Armenia office,  taking on high-impact projects that shape the growth and success of our entire organization. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving skills, and the ability to gather and translate data into actionable insights that drive decision-making and operational improvements. This role will also involve building compelling business cases that advocate for and facilitate meaningful organizational change.

What you’ll do:

• Data Analysis: Analyze business data to identify trends, issues, and opportunities for improvement, providing actionable insights.

• Process Improvement: Evaluate current business processes, identify inefficiencies, and recommend improvements that align with business goals.

• Stakeholder Management: Build strong working relationships with leaders and other key business stakeholders to understand the business and the metrics.

• Reporting & Communication: Prepare and present reports, dashboards, and analysis to management and stakeholders to support decision-making.

• Documentation: Prepare comprehensive documentation, including process flows, analysis, and business cases. Maintain and update documentation as needed.

• Project Support: Assist in project management activities, including tracking project milestones, deadlines, and deliverables.

What you’ll need:

• 4+ years of experience in Business Analysis or a related role, preferably within the tech sector

• Strong organizational skills with the ability to take ownership and follow through on tasks until completion

• Proficiency in both English and Armenian languages

• Strong analytical and data validation skills, experience with data analysis and reporting

• Strong documentation skills, experience with building compelling business cases

• Excellent problem-solving abilities with acute attention to detail

• Excellent verbal, written, and interpersonal communication skills

• Experience with data visualization tools (e.g., Visier, Workday Reporting etc.)

• Savvy with GSuite/MS Office and other software necessary for the role

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.