Payment Lifecycle Manager

Job Description
The Corporate Investment Banking Custody Operations - Payment Lifecycle - Manager is a part of our broader Security Services Custody Operations team which is responsible for end to end operational service to our custody clients to ensure timely processing and proactive resolution of outstanding exceptions by being a single point of contact with subject matter expertise.
As a Payments Life Cycle Manager the core responsibility is to provide end to end oversight to all Custody client account cash transactions processed but pending settlement.
Job responsibilities:

• Track payment end-to-end to ensure all transactions settle in a timely manner.
• Follow up with internal teams, agents and counter-parties on outstanding incoming and outgoing wires through the lifecycle of the transaction.
• Partner with Transaction Approval Group (TAG) and liquidity teams to ensure all outstanding cash transactions are actioned prior to applicable deadlines.
• Escalate any funding requirements based on advice from TAG team to Middle Office for client interaction.
• Monitor US$ channel limits and work with operations to release any limits breaches to ensure timely settlement.
• Monitor any transactions that are held for OFAC and partner with the central screening team to ensure the transaction can be released timely for settlement.
• Manage queries from Central Screening unit for any transactions that are held due to OFAC screening.
• Act as a single point of contact for managing and resolving all issues and inquiries related to cash.
• Coordinate between internal teams to resolve open inquires.
• Identify trends around delayed or failing wires leveraging our relationships with other internal teams, Agents and counter-parties for feedback.
• Manage error stats and analysis to be published and reviewed with TAG, operations and banking for root cause analysis.

Required qualifications, capabilities and skills

• Bachelor in Finance or equivalent degree
• Flexible to work in shifts
• In-depth understanding of Cash, Trade and Margin flows and experience in managing the same with minimum of 8 years of experience.
• Experience in handling global clients / stakeholders with high customer centric attitude.
• Ability and experience in handling high transactional volume operations and ability to make correct business related decisions in stressful situations.
• Displays inclusive behavior and encourage diverse views and ideas to address any issue.
• Innovative mindset and ability to identify the inherent risk in the work flows. Should be able to challenge the status quo and ability to devise the automated solution to remediate the manual work flows.
• Ability to handle risk and quality related issues and experience in handling the same effectively to avoid re-occurrence.
• Able to grasp/learn concepts and procedures quickly.
• Problem solving skills and attention to detail ability.

Preferred qualifications, capabilities and skills

• Well verse with minimum market requirements / nuances existing across exotic currencies such as BRL, THB, KRW, IDR, etc.
• Possess in-depth knowledge of various regulations applicable to FX markets, such as ERISA, Dodd Frank etc.
• Global stake holder management, understanding client's requirements

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.