Partner Success Manager

About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

G2 is looking for a … 

In This Role, You Will: 

Drive Customer Retention Through Partner Collaboration

• Create short-term and long-term roadmap and vision for retention partner ecosystem that is guided by the goal of enhancing adoption and G2’s overall customer experience.
• Collaborate with G2 Solutions & Success team and partners to drive adoption of integrated solutions, significantly increasing the likelihood of customer renewal and retention.
• Proactively identify and address barriers to adoption, delivering creative solutions that enhance the value of partner integrations for customers.
• Develop and implement joint success plans with partners to align on goals that drive customer retention and revenue growth.
• Monitor and analyze partner performance to optimize program impact and provide regular updates to leadership on adoption rates, pipeline contribution, and revenue impact.

Lead cross-functional collaboration to unlock the power of partner integrations and enhance results for G2, partners, and clients

• Collaborate with Partner-side Sales, Marketing and Enablement teams to launch joint offers, account mapping, and education on our integration and joint value for customers 
• Work in close alignment with G2 Product, Marketing, and Sales to bring new integrations and enhancements to existing integrations into market and drive adoption
• Collect and surface customer feedback on integrations and work closely with G2 and Partner Product teams to prioritize the most impactful enhancements

Be a Subject Matter Expert on G2’s integration capabilities

• Build rapport with sales and partners as an expert on G2 and our partner ecosystem
• Create leverage on the Partnership team by consistently sharing new learnings and industry insights 
• Proactively create new process documentation and training materials as needed 

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 4+ years of tech-related sales, customer success or partnerships experience
• 2+ years experience developing and scaling partnerships and consistently delivering strong adoption and revenue growth
• A passion for partner ecosystems and proven hustle to get things done
• Exceptional relationship management, collaboration and communication skills
• Ability to work in a fast-paced environment with little (to none) guidance or supervision - a self-starter who exhibits passion, persistence, and integrity in all that you do
• Ability to navigate ambiguous situations and quickly adapt as environment changes

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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