We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike.
As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals.
Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth.
No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you.
To get a better feel for our culture, watch more here.
What we're looking for:
InStride is currently seeking a highly motivated and driven Sr. Corporate Partner Success Manager responsible for managing our most strategic clients, developing partner growth strategy, delivering on annual targets and retention objectives, identifying expansion opportunities and driving advocacy.
Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners and working closely with cross-functional teams across InStride and our academic network. We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the SVP of Corporate and Learner Engagement.
Skills we’d love to see you show off:
- Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication.
- Strategic Thinking: Able to anticipate clients’ workforce and operational needs and to develop strategies and tactics that leverage InStride’s full capability to meet those needs.
- Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences.
- Analytical Skills: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes.
- Operational Excellence: Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency.
Who you are:
- 5+ years of B2B consulting, customer success, account management or sales experience; OR Master’s degree AND four (4) years of B2B consulting, customer success, management consulting, marketing, or sales experience.
- Demonstrated experience leading and growing customer relationships across a diverse set of organizations, including the Enterprise.
- You bring a customer-first mentality, with a focus on building and nurturing strong, lasting relationships both internally and externally.
- Able to work with all levels of individuals within an organization, up to C-suite leaders, with proven experience supporting high profile clients and executives
- You demonstrate excellent independent judgment, carefully evaluating options and making decisions in the best interest of the company and its partners.
- A creative problem-solver, you excel at envisioning and articulating solutions to complex and evolving customer challenges while identifying opportunities for improvement.
- You possess outstanding interpersonal, verbal, and written communication skills, consistently maintaining a professional demeanor.
- Committed to achieving results, you combine a bias for speed and action with high analytic accuracy and attention to detail.
- You are flexible and willing to travel as needed (up to 20%)
How you will create impact:
Partnership Growth:
- Responsible for ongoing revenue targets through learner enrollments and account growth year over year.
- Delivering and communicating return on investment for our clients throughout the customer lifecycle.
- Track, analyze and communicate key success metrics to develop and execute against goals internally and with our partners.
- Understand key operational elements of program design to ensure successful program growth and expansion.
- Help drive compelling and comprehensive employee engagement strategies to drive awareness and adoption of the learning programs, in partnership with learner engagement experts
Relationship Management:
- Serve as the primary point of contact and account owner for a portfolio of corporate partners.
- Develop and lead key client initiatives across your partners’ organization and drive strategic engagement with them.
- Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship.
- Find opportunities for customers to act as advocates (e.g. testimonials, case studies, interviews).
Learner Experience & Success:
- Develop deep subject matter expertise on the end-to-end experience of our learners and corporate partners, identifying potential barriers, challenges and opportunities.
- Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support.
- Collect and synthesize significant feedback to advise on decision-making and product strategy.
Strategic Advice:
- Provide your clients with valued partnership and thought leadership.
- Be a trusted consultant at the executive level and beyond ensuring your partners stay up to date on the latest product features, new academic programs, standard methodologies and key initiatives.
Operational Excellence:
- Establish and lead a cadence of ongoing syncs with corporate partners and drive regular business reviews with leadership to evaluate success and align on upcoming opportunities.
- Understand partner outcomes by communicating with customers, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback.
- Maintain up-to-date corporate partner information in Salesforce and other sources of documentation.
- Build presentation materials for various internal and external meetings.
Compensation
At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members.
We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Compensation range:
$104,900—$130,000 USD
We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!
Benefits @ InStride
As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1.
This role is also eligible for the following benefits:
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Best-in-class health care benefits
- And more!
InStride Diversity and Inclusion Statement
At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a disability or special need that requires accommodation, please let your recruiter know.
Policies & Disclosure
InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time.
For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at [email protected].
About InStride
InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: https://www.instride.com/
What the Team is Saying
What We Do
InStride helps companies retain, upskill, and fill critical roles through education programs designed to evolve with the pace of change.
Why Work With Us
InStriders are a group of intelligent, hard-working individuals from diverse backgrounds who have chosen to lead a movement. Our culture is built around teamwork, transparency and tenacity. We value constructive feedback, accountability and high speed as the default setting.
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InStride Offices
Remote Workspace
Employees work remotely.
InStride employees who live within 50 miles are invited to work from our HQ in El Segundo. All employees, regardless of where they live, are expected to attend regular team and company-wide events in El Segundo.
