Partner Success Manager II

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eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

Who We Are:

eHealth connects people with quality, affordable health insurance through a proprietary marketplace offering Medicare Advantage, Medicare Supplement, Medicare Part D prescription drugs, individual, family, small business, and ancillary plans from 200 health insurance carriers nationwide.

As part of eHealth’s transformation, we are seeking a Partner Success Manager II for our Marketing Strategic Partnerships team. Reporting to the Senior Manager of Partner Success, this person will be at the heart of our strategic partner ecosystem, playing a crucial role in nurturing partnerships and ensuring mutual growth. In this dynamic position, you'll take ownership of top partner accounts and focus on driving profitable business growth, increasing customer acquisition and engagement, and ensuring our partners are set up for long-term success.

The Partner Success Manager II will play a pivotal role in managing and nurturing relationships with key partners while owning the strategic direction and day-to-day account management. In this role, they will manage a group of top strategic partners and drive success across onboarding, technical implementation, campaign execution, special projects, strategic account growth, and customer service. The role communicates externally and internally, to ensure partner needs and requirements are met and programs adhere to eHealth corporate growth objectives. They will also identify, plan, and execute incremental business opportunities and proactively communicate account risks. Other responsibilities include triaging issues cross-functionally to address technical, sales, service, marketing, finance, and compliance concerns. This person should excel with creative problem-solving, and strategic business development, have excellent interpersonal skills, the ability to provide guidance and mentorship to junior team members, and a passion for contributing to an exceptional team culture.

What You Will Do:

· Deliver service of the highest quality meeting our internal and external KPIs and objectives.

· Serve as the primary day-to-day point of contact for your assigned top partners and represent your partners internally at eHealth.

· Develop and work on high-level strategies to drive partner growth and retention.

· Ownership of revenue and growth targets.

· Build trusted relationships with key stakeholders within the company and with external organizations to generate adoption and create new revenue opportunities.

· Identify potential challenges before they arise and develop strategies to mitigate risks through proactive risk management.

· Effectively escalate client issues, coordinate key resources in the escalation process, and assist with client issues through resolution.

· Schedule and lead kick-off calls and re-occurring meetings while managing agenda items, deliverables, and timelines to ensure a white-glove experience for our partners.

· Conduct regular business reviews to clearly articulate partner performance and growth.

· opportunities to both external and internal stakeholders to ensure engagement and account growth.

· Coach and advise our partners on marketing best practices that drive business results and optimal consumer experiences for the end users.

· Collaborate with Partner Operations, Marketing, and leadership on accurate sales forecasting.

· Develop ad hoc reporting and presentation slides proactively per internal and external requests.

· Regularly review and analyze partner performance metrics to ensure targets are met, proposing solutions for underperformance and identifying growth areas.

· Independently determine methods and procedures on new assignments through analysis of complex issues and in-depth evaluation of variable factors,

What You Will Bring:

· 8+ years prior experience working in account management, partner success, customer success, and/or client services capacity managing high-value partnerships.

· Proficiency in developing and executing partner success strategies that align with business goals and drive revenue growth.

· Experience working with marketing for both online and offline conversions and comfort working in a process-driven and data-driven environment.

· A deep understanding of Medicare, Medicare Advantage, Part D, and Medicare Supplement insurance sales. Individual and Small business insurance sales is a plus.

· Experience developing Partner/Customer Success Strategies and Tools.

· Critical thinking skills to evaluate new opportunities and assess partnership risks with a solution-oriented approach.

· Analytical, results-oriented mindset with proven ability to problem solve in creative ways, often with limited information.

· Ability to exercise independent judgment in selecting methods of evaluation criteria for obtaining results.

· Experience working, advising and influencing cross-functionally with Sales, Partner Operations, Finance, Compliance, Call Centers, and Marketing Teams.

· Exceptional time management, prioritization, and communication skills – both written and verbal.

· Experience working in a fast-paced environment with the ability to manage multiple stakeholders and projects simultaneously.

· Experience preparing and delivering high-level presentations and business reviews to internal and external senior leaders.

· Strong leadership skills to mentor and coach junior account managers.

· Proficient with Microsoft Office products (Excel, Word, PowerPoint).

· Experience with a CRM tool is required. Experience using Salesforce and Adobe Analytics is a plus.

· Strong organizational and self-management ability – Must be able to independently manage and prioritize several projects at once.

· Bachelor’s degree or equivalent work experience is required.

· Willingness to travel when needed.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

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Base Pay Range -$111,300 - $139,100

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.