Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative team focused on disrupting the device insurance space.
Our mission is simple – Leveraging technology to make protecting people’s tech easier and more affordable. Most people’s lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. Backed by amazing investors such as Mundi, Fika, and Pear, we are just getting started!
The Partner Success Manager will play a pivotal role in fostering and enhancing relationships with strategic partners in the cellular and telecom industries. This role requires a strong technical understanding of our product, expertise in sales enablement, and the ability to take ownership of processes from 0 to 1. The primary focus will be on managing key partnerships, driving revenue growth, and ensuring the success of our collaborations. Success in this role demands strategic thinking, relationship management, and a deep understanding of our product and market dynamics.
THE DAY-TO-DAY
- Develop and execute strategies to increase revenue through new and existing partnerships, identifying upselling and cross-selling opportunities.
- Build and maintain strong, collaborative relationships with key partners to drive mutual success.
- Serve as the primary point of contact for partner inquiries, concerns, and escalations.
- Collaborate with internal teams to resolve issues, optimize partner performance, and implement strategic plans for partner success.
- Leverage technical product expertise to guide partners in understanding and adopting solutions effectively.
- Analyze market trends and competitor activities to identify potential opportunities or threats and share insights with internal teams.
- Proactively address challenges and roadblocks within partnerships to maintain smooth collaboration.
- Clearly articulate the value proposition of our products, providing partners with regular updates on industry trends, product enhancements, and other key information.
- Define and track key performance indicators (KPIs) to measure partnership success and identify areas for improvement.
- Use data-driven insights to optimize partner strategies and performance.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive company success.
WHAT MAKES YOU QUALIFIED
- Minimum 4 years experience working in partner success, partner management, or a similar role (preferably for a startup).
- Bachelor’s degree in Business, Marketing, or equivalent practical experience.
- Proven track record of successfully managing strategic partnerships and driving revenue growth.
- Strong understanding of technical products and the ability to communicate their value to partners effectively.
- Experience enabling partner teams with tools, resources, and training to drive success.
- Demonstrated ability to build and own processes from 0 to 1, driving operational excellence.
- Expert project manager with great organizational skills.
- Self-starter with a solution-oriented mindset.
- Strong interpersonal skills, ability to think strategically, and problem solve.
- Excellent written, verbal, and presentation skills.
- Experience with Hubspot or similar CRM software.
- All around team player, fast, and self-learning individual.
The base salary for this position ranges from $80,000 to $120,000 with performance-based incentives including bonuses and/or commission. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications.
WHY YOU’LL LOVE IT HERE
- Unlimited vacation
- Paid sick time
- Competitive health benefits, including medical, dental and vision insurance
- Robust 401k program – to invest in your future
- Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
- Monthly treat yourself stipend – dinner on us!
- Remote workspace stipend – Work from home or from a shared workspace — you decide.
- Paid volunteer time – giving back to our community is important to us!
- Annual learning credit –explore personal interests that excite you
- …and so much more!
WHAT ELSE ARE WE LOOKING FOR?
Our team is fostered around our core values:
- Collaborate– Work together to be more effective, lift up others, and win together
- Aim High– Set ambitious goals
- Embrace Diversity– Seek different perspectives, bring our true self to work
- Customer Love– Serve the end user and listen to them
- Nurture Empathy– Listen and strive to truly understand others
- Take Action– Be proactive, be an owner, value speed
- Maintain Integrity– Build the AKKO you are proud to work at
- Data Driven– Use data to iterate, find truth
***CCPA disclosure notice at getakko.com/legal
What We Do
Seamless Device Protection.
AKKO enables simple, affordable, and modern device protection plans for all electronics, including used and refurbished ones.
Phone-only - $6-12/mo, or $8/mo flat rate plan for businesses
Laptop/Tablet only plan for businesses - $6/mo
And, our most popular offering: The AKKO Plan ($15/mo)
An All-inclusive Accidental Damage & Theft Protection Plan:
- $15/month | $29-99 Deductibles
- 1 phone + 25 items protected (business and personal, making a great employee benefit!)
- $2,000 limit per incident (no limit on # claims filed)
- Backed by an "A" Rated U.S. insurer
Plans protect against ALL Accidental Damage & Theft for ANY item. Phone, Laptop, Bike, Headphones, Sunglasses, TVs, Clothes/Shoes, and more.
No limits on claims filed each year and no rate increases due to filed claims.
Payouts are delivered digitally upon claim approval. No waiting weeks for a check.
Repairs handled locally, no shipping items.
Perfect for WFH and remote teams.
For More Info:
getAKKO.com/business
