Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Read more about our marquee customer event Innergize at Innergize 2024
About the Role
We are seeking a high-energy, results-driven Outbound Sales Development Manager to lead and scale our outbound prospecting efforts. This role is responsible for building, coaching, and managing a team of Sales Development Representatives (SDRs) focused on pipeline generation. You will play a critical role in shaping our outbound strategy, optimizing outreach processes, and ensuring that our SDR team consistently hits and exceeds targets.
In this role, you will work closely with the Account-Based Marketing (ABM) team to design and execute highly personalized outreach strategies, ensuring our SDRs engage target accounts through a multi-channel approach, including email, social, SMS, in-person events, and other strategic touchpoints. You will also partner directly with sales counterparts to identify, prioritize, and target high-value accounts, driving engagement and accelerating pipeline growth.
Key Responsibilities
- Lead & Develop SDR Team: Recruit, train, and mentor a high-performing team of SDRs, ensuring they are equipped to generate qualified opportunities.
- Strategic Outbound Prospecting: Partner closely with the ABM team to develop highly personalized outreach campaigns for strategic accounts, leveraging insights to drive engagement.
- Multi-Channel Engagement: Ensure SDRs execute targeted outreach via email, social media, SMS, phone, direct mail, and in-person events to maximize engagement and conversion.
- Alignment with Sales & ABM: Work hand-in-hand with sales counterparts to align on high-value account targeting, engagement strategies, and lead handoff processes to optimize pipeline performance.
- Sales Playbook & Processes: Develop and refine outbound sales playbooks, cadences, and best practices to maximize efficiency and conversion rates.
- Performance Management: Monitor and analyze key metrics (e.g., meetings booked, conversion rates, pipeline contribution) to ensure consistent performance and identify areas for improvement.
- Tech Stack Optimization: Ensure SDRs effectively utilize CRM, sales engagement tools, and automation platforms to streamline prospecting.
- Coaching & Training: Provide ongoing coaching on objection handling, value-based selling, and effective prospecting techniques.
- Continuous Improvement: Stay updated on outbound sales trends and continuously experiment with new strategies to drive better results.
Qualifications & Experience
- Proven Experience: 3+ years of experience in an outbound sales development leadership role, preferably in a SaaS or B2B sales environment.
- Track Record of Success: Demonstrated ability to build and scale high-performing SDR teams that consistently exceed pipeline goals.
- ABM & Sales Alignment Experience: Strong understanding of account-based marketing and experience in collaborating with sales and marketing teams to drive targeted engagement.
- Multi-Channel Sales Expertise: Hands-on experience with email, social, SMS, and event-based prospecting strategies to engage high-value accounts effectively.
- Leadership & Coaching: Strong leadership, coaching, and mentoring skills to inspire and develop a team.
- Strategic Thinker: Ability to analyze data, identify trends, and implement strategies that drive growth.
- Tech-Savvy: Proficiency with CRM (Salesforce, HubSpot, etc.), sales engagement platforms (Outreach, Salesloft, etc.), and prospecting tools (ZoomInfo, LinkedIn Sales Navigator).
- Excellent Communication: Strong written and verbal communication skills to craft compelling outbound messaging.
- Resilient & Results-Driven: Passion for outbound sales, a relentless drive to achieve targets, and a willingness to iterate and improve.
Why Join Us?
- Opportunity to build and shape a high-impact outbound sales function.
- Work in a fast-growing, dynamic environment with a collaborative sales, ABM, and marketing team.
- Attractive compensation, benefits, and growth opportunities within the company.
Zenoti Pay Range
$80,000—$85,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Top Skills
What We Do
Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.
Zenoti powers thousands of spas and salons in over 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
If you're interested in joining our talented team of designers, developers, marketers, account managers and more, check out our careers page at http://www.zenoti.com/careers.html.
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