Position Duties:
- Collect payments from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure.
- Primary responsible for monitoring customer invoice uploads, status and troubleshooting with portals.
- Maintenance, updating of customers' accounting accounts and monitoring and closing of inconveniences and gaps in the process aligned with interrelated areas, if necessary, make the respective escalations to the OTC Leader.
- Perform reconciliations of assigned customer accounts to determine the actual balances of their accounts receivable.
- Review and monitoring of the process of releasing customer orders and blocks, based on monitoring the assigned credit limits and managing the review in a period of no more than 24 hours.
- Adequate and timely maintenance of the payment record in the AR of the assigned customers and ensuring their correct application and monitoring.
- Monitoring, recommendations and participation in AR improvement processes.
- Execute the DOA, for all authorizations of credit limits and order releases.
- Send customers' account statements periodically.
- Participate in teamwork activities across all functional areas of the companies, to improve processes related to OTC.
- Perform and manage dispute resolution with customers.
- Follow up and resolve customer disputes, by telephone, video conferences, e-mail and the necessary meetings to close topics that affect collection or AR.
- Additional duties required by the operation or by management.
- Proactive meeting attendance and schedule sessions for issues resolutions.
Secondary responsabilities
- Work as a team with the Sales, PTP, Customer Service, Master Data areas, to improve AR processes (DSO and WCT).
- Work closely with customers to obtain the appropriate documentation necessary to carry out the ERP compensation processes, resolving open balances and ensuring the credibility of the AR information.
- Realize necessary training to the OTC team or other areas of the business if necessary.
Position Requirements:
- Professional in Business, Accounting, Finance or at least 4 years of experience in a Collections position, managing portfolios.
- Excellent collection techniques and knowledge of AR conciliation
- Multi – tasks and analysis tools
- English: level C1.
- Proficiency utilizing various software applications is required as job responsibilities include significant use of SAP, MS Office
- Excellent verbal and written communication
- Strong skills demonstrated to interact with different areas and stakeholders’ management. Local languages as needed.
- Leadership capabilities focused on problem solving
- Strong tools and ability to work as a team with OTC related areas.
- Must possess the ability to work well under pressure while maintaining a high level of accuracy and attention to detail.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
What We Do
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. The things you value most can be protected by our security systems. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems.
We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility.
We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.
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