At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.
Atmos Energy offers benefit eligibility on the first day of employment and they include:
Company-Provided Benefits
- Holidays and Paid Time Off
- Parental Leave
- Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
- Annual Bonus Opportunity
- Employee Assistance Program
- Short-Term and Long-Term Disability Plans
- Basic Life Insurance
- Health Savings Account (HSA) Company Contribution with HDHP
- Employee Assistance Program
- Wellness Programs
- LifeLock Identity Theft Protection
- Paid Training
- Linked-In Learning
Voluntary Benefits
- Retirement Savings Plan
- Medical Insurance and Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Employee/Dependent Life Insurance
- Employee/Dependent Accidental Death & Dismemberment Insurance
- Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts
Top Employer Recognitions
America’s Best Employers – Forbes Magazine
The 100 Most Trustworthy Companies in America - Forbes Magazine
Top Places to Work - Dallas Morning News
Best Places to Work - Mississippi Business Journal
Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Primary Duties
1. Receives customer service orders taken by Customer Support Center personnel; monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
2. Generates completing, closing, and canceling service orders.
3. Assists Customer Support Center by setting up premises, services, and accounts and creating meter orders.
4. Dispatches leak and emergency orders to Service Technicians.
5. Researches and resolves meter and out of cycle exceptions and may make customer account adjustments.
6. Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
7. Prepares, distributes, and maintains daily line locates.
8. Generates and maintains various logs and reports on a daily, weekly and monthly basis (i.e., leak log, new services, exceptions, soft-close, etc.).
9. Assists in researching and administration of past due notices, and maintains and monitors special accounts prior to delinquent disconnection.
10. Enters monetary and consumption adjustments to customer accounts.
11. Codes, validates, and processes vendor and contractor invoices.
12. Enters, processes, and validates employee time records and payroll reports. May maintain Engineering systems such as ALMS, PPMS, EGFW. Prepares monthly disbursement report and maintains petty cash drawer.
13. May initiate, receive and confirm purchase orders and requisitions.
14. Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
15. Provides administrative and clerical support to field operations.
16. Performs other related duties as required.
MINIMUM REQUIREMENTS
EDUCATIONAL/EXPERIENCE LEVEL:
1. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years experience in customer service or a closely related field.
COMMUNICATION SKILLS:
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
NUMERIC SKILLS:
Requires the ability to perform basic addition, subtraction, multiplication and division.
COMPUTER SKILLS:
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
WORK CONDITIONS:
Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Job Family:
Administrative Services
What We Do
Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country’s largest natural gas-only distributor. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas. Find us online at http://www.atmosenergy.com, Facebook, Twitter, Instagram and YouTube.
