Operational Excellence Supervisor

The Operational Excellence Supervisor is a leadership role responsible for managing and guiding a team to drive process improvements, optimize workflows, and deliver impactful solutions that enhance operational efficiency and the customer experience. This position requires a proven ability to lead teams, make strategic decisions, and effectively collaborate with stakeholders at all levels to ensure alignment with business objectives.

Responsibilities:

• Lead and manage a team to achieve operational excellence, ensuring accountability for task completion and the delivery of high-quality results. (10%)

• Collaborate with stakeholders, decision-makers, and team members to identify inefficiencies, define business requirements, and design innovative solutions that improve operational processes. (15%)

• Oversee task assignments and team prioritization, ensuring coverage and alignment with organizational goals. Provide guidance and feedback to team members to maximize productivity. (10%)

• Facilitate critical decision-making processes by analyzing data, assessing risks, and providing recommendations to improve operations and align with business strategies. (10%)

• Establish and maintain regular communication with stakeholders to review project updates, assess priorities, and ensure alignment with business objectives. Own the communication strategy and end-user engagement plan. (20%)

• Conduct performance management activities, including goal setting, performance reviews, coaching, and professional development. Foster a culture of accountability and continuous improvement within the team. (10%)

• Evaluate team and individual contributions based on measurable outcomes, driving accountability and results. (10%)

• Act as a key escalation point for resolving operational challenges and removing roadblocks to ensure smooth execution of initiatives. Lead feedback and improvement sessions with the team and stakeholders. (15%)

Education and ExperienceEducation:

Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field is required

Experience:

• 3–5 years of experience in operational excellence, process improvement, or related roles.

• A minimum of 2 years of proven experience leading teams and managing group dynamics is required.

• Strong track record of making strategic decisions in high-stakes environments and successfully engaging with senior stakeholders.

Skills:

• Exceptional communication and leadership skills, with a demonstrated ability to manage cross-functional teams effectively.

• Proficiency in tools such as Power BI, Tableau, or other data visualization platforms.

• Experience with workflow automation tools (e.g., Alteryx, Power Automate) and familiarity with SQL or ETL tools is preferred.

• Knowledge of Lean, Six Sigma, or other process improvement methodologies is highly desirable.

Key Skills

Business Strategy, IT Management, Management, Personnel Management, Process Improvement, Strategy and Execution

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!