At Towne Park, it’s more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $72,000.00- $82,000.00.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
Position Summary (What you will do)
The Onboarding Specialist (Commercial) will be responsible for coordinating and managing a national approach to onboarding across the organization. This role focuses on developing and implementing onboarding tools and solutions to ensure a consistent, effective onboarding experience, supporting the learning journey, at all levels. The Onboarding Specialist will work closely with regional HR teams and department heads to align onboarding practices with the company’s strategic goals and provide training to those responsible for onboarding.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform all functions.
National Onboarding Strategy:
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Support in the development and deployment of a comprehensive national onboarding strategy that ensures a seamless and consistent experience for all new hires.
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Collaborate with regional HR teams and department heads to tailor onboarding processes to specific roles and departments while maintaining overall consistency.
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Implement and oversee onboarding tools and solutions to streamline the onboarding process.
Onboarding Program Management:
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Provide tools and solutions for onboarding activities that align with the national strategy.
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Ensure consistent onboarding practices across all locations
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Train trainers and managers who are responsible for onboarding new hires.
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Support additional “train the trainer” needs for specific programs as required.
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Collect and analyze feedback for the onboarding and learning journey to meet future needs.
Documentation and Compliance:
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Ensure all necessary onboarding documentation is completed accurately and in a timely manner.
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Support compliance with all relevant employment laws and regulations.
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Update and maintain onboarding materials and resources to reflect current best practices.
Training and Development:
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Collaborate with the training team and field to ensure new hires receive the necessary training.
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Support in the development and implementation of training programs specific to onboarding needs.
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Work with leadership and functional departments to integrate role-specific content into onboarding materials.
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Evaluate the effectiveness of training programs and make continuous improvements.
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Utilizing data and metrics, providing suggestions for improvements to enhance the overall learning experience for employees, at all levels.
Employee Engagement:
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Foster a welcoming and inclusive environment.
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Organize and facilitate onboarding events and activities to promote team building and engagement.
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Implement initiatives to enhance employee morale, retention, and overall workplace experience.
Qualifications (What we are looking for)
Required:
Work Experience:
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Minimum of 5 years of experience in HR, onboarding, or a related field, with at least 2 years in a leadership or specialist role.
Preferred:
Education:
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A bachelor's degree in human resources, business administration, or a related field is preferred.
Work Experience:
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Proven record of accomplishment in developing and implementing successful onboarding strategies.
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Strong organizational and time management skills.
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Excellent communication and interpersonal skills.
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Ability to build strong relationships and provide exceptional support.
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Knowledge of HR best practices, team development, learning and development, and employment law.
Knowledge & Skills:
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Experience with HRIS systems and onboarding software.
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Certification in HR (e.g., SHRM-CP, PHR), ICF Coaching Certification (ACC)
Leadership Qualities We Look For:
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Project management and goal setting, time management, decision-making, managing personal productivity, accountability and performance management, budget and financial management, conflict management, resilience and adaptability, personal development planning, learning from feedback and self-reflection, risk management and self-control, task and goal delegation, lead through change and ambiguity, maintains inclusive and positive relationships
SCOPE
Authority to Act:
- Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.
Budget Responsibility:
- The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion. Substantial time is spent working on a computer. Working extended hours may be required as needed.
Travel
Travel of up to 5% may be required.
Top Skills
What We Do
Towne Park is a leader in hospitality solutions with over 14,000 associates, serving nearly 1,000 leading hotels and healthcare systems ranging from boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers. Our commitment is to deliver the best team, the best service and the best solutions for our people, clients and customers.
For more than 30 years, Towne Park has provided expert solutions including valet parking and self-parking management, door and bell services, concierge, transportation, greeter and patient transport – all with the goal of enhancing the customer experience. Our teams create a smile and brighten the days of millions of guests, patients and visitors at the locations we proudly serve.
Towne Park's unique culture includes a collaborative, social environment that fosters high visibility and career progression. We believe in giving our team countless opportunities to learn and grow.
Our track record of success and growth has resulted in several appearances on the Inc. 500|5000 List of the fastest-growing private companies. Consider joining Towne Park if you are committed to delivering a one of a kind service experience. Visit www.townepark.jobs to apply today! Towne Park is an Equal Opportunity Employer (EOE).
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