Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role:
In this role, you will be responsible for reviewing, monitoring, and resolving internet and voice service requests across assigned channels. You will ensure that service delivery meets agreed performance levels and KPIs, contributing to the overall efficiency and success of the team.
What you'll be doing
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Collaborating with the Service Delivery team to clarify order details
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Managing complex orders through case management
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Communicating with internal departments daily to resolve customer issues
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Auditing NBN ordering workflows to ensure accuracy and compliance
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Manually remediating exceptions to maintain service standards
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Working alongside a team of specialists to achieve shared goals and continuously improve processes
About you:
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Previous demonstrated experience within a similar role and/or experience with NBN and VOIP.
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Strong attention to detail.
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Strong communication skills – both written and verbal.
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Strong coordination and organisational skills.
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High attention to the customer experience and journey.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location:
Moruya NSW 2537
Job Family Group:
Administration - Support - Service
Top Skills
What We Do
At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.
Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.
As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.
We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.
Need to get in contact with us? https://www.agl.com.au/contact-us-social
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