Company Description
Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.
Job Description
Delta is looking for a Master Service Engineer for its service operations in EMEA region. The Master Service Engineer’s objectives are collection, creation and approval of (UPS) service related content in order to ensure efficient remote, on-site service, repair activities during overall product life time with required knowledge. Furthermore, the position’s objective is to support Datacenter solution design improvement, resolution of complex technical issues and align identified product problems with Engineering, Quality and R&D.
Some of the main responsibilities:
- Creation and updating of service content for supporting remote and on-site service activities with close co-operation with R&D, Engineering and Project management teams
- Level 3(expert) remote support (cases escalated by L2)
- Maintenance of service knowledge base
- Communication of identified product issues to Quality and R&D
- Planning and conducting of trainings for level 2 technical support team and Authorized Service Partners
- Occasional on-site support for commissioning & complex technical issues
- Product design improvement support
- Participation in global projects and solutions development activities
Qualifications
- Very good knowledge and experience with UPS and data center solutions
- Good technical understanding with understanding of power & infrastructure solutions
- Excellent communication skills
- Able to discuss and communicate technical details both at a high level and in simple layman skills
- Bachelor degree or similar (Electrical)
- Excellent understanding of end-to-end service processes
- Fluent English.
- Good MS Office knowledge
- Willingness to travel
Top Skills
What We Do
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
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