Manager, Technology Operations

Position Summary...

What you'll do...

Make your mark on the legacy of Walmart and come build the next great retail disruptor of global online marketplaces. Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer service. Marketplace is an integral part of Walmart’s growth strategy and fast-paced innovation is embedded into every aspect of what we’re building.

We are looking for an experienced Manager, Technology Operations to join our Technical Integrations team. As a Manager, you will be responsible for helping API sellers get onboarded to Walmart Marketplace ecosystem. You will be closely working with Local pickup and Delivery Business team to help them integrate using LPD (Local Pickup and Delivery) API’s. You will also learn more about Marketplace API ecosystem and will closely work with MP and LPD API product managers for enhancements and future projects.

You’ll sweep us off our feet if:  

• You thrive in constantly evolving, fast-paced, dynamic environments. 

• You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results. 

• You understand API integrations and have technical knowledge to solve seller issues.

• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. 

• You are creative and resilient – always looking for new ways to approach problems and drive business performance. 

• You are curious and enjoy working with your manager and partners to continue to add to your knowledge toolbox. 

You’ll make an impact by:  

• Managing API integrations: Closely work the Marketplace sellers for API integrations and resolve any API issues. Using POSTMAN tool replicate issues and work with TechOps/engineering team to identify root cause and resolve issues long term. You will be closely working with Seller Incubation team and must join regular seller meetings related to API integrations. You will be responsible for explaining how Marketplace API’s works and inform seller about our best practices.

• Driving product improvement: Work directly with partners, key stakeholders, and leadership teams, understanding their suite of products, services, and solutions, articulating gaps to make recommendations to enhance product offerings. Understand partner and seller needs to serve as a consultant on API integrations that drive seller acquisition, GMV growth and address pain points. 

• Working cross-functionally: Collaborate with Product Management, Operations team to deliver best-in-class API seller experiences. Build, maintain, and enhance effective internal and external partnerships through professionally accepted and ethical outcomes. Recognizes and adapts to differences in backgrounds, cultures, languages, and work styles when working with others. Communicates with team members to solve shared problems cooperatively. 

• Autonomous Work: Take ownership and be responsible for management of the above and action with limited manager oversight. 

Minimum Qualifications:

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

• Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications:  

• 5- 7 years’ experience in supporting API integrations.

• Understanding of XSD’s and JSON schemas. Knowledge about REST API’s and well versed with tools like Postman.

• Ability to analyze seller reported API issues and resolve them.

• Closely work with TechOps and engineering team for escalated seller issues.

• Exceptional negotiation and interpersonal skills. 

• Strong verbal communication skills.

• Strong technical and analytical knowledge. 

• Detail and results-oriented with sense of urgency. 

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The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
 

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
 

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are
Join Walmart and your work could help over 275 million global customers live better. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10279:The annual salary range for this position is $96,000.00-$186,000.00

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Sunnyvale, California US-08479:The annual salary range for this position is $104,000.00-$202,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America