Manager, Technology Operations - Marketplace Billing Strategy and Optimization

Position Summary...

What you'll do...

This role will be a key member of the Marketplace Payments and Financial Services team. You will have the opportunity to lead existing billing program and innovate new billing methods for Marketplace Sellers. The candidate should have strong subject matter expertise, leadership experience & business acumen in the Payments and Fintech area!

What you'll do...

• Manage and spearhead advancements in our billing strategy and payment mechanisms not just limited to ACH, Credit card but also innovative solutions catering to international segments

• Create and execute a detailed roadmap of associated Billing solutions/ tools and optimize the Recovery ladder in working with product, technology and operations teams

• Partner closely with Business teams and help customize billing solutions according to the program needs at the same time reduce associated payment costs and bad debt

• Work closely with internal legal & compliance teams to ensure we have appropriate agreement and contractual frameworks balancing experience as well as legal/ regulatory risks

• Create quantitative measurements to track success of the programs and prepare cost benefit analysis to get finance and leadership approvals

• Ensure close collaboration with Account management, Marketing and Operations to drive acceptance of new products and services with Sellers. Build key measurements and a test/iterate philosophy to improve results.

• Maintain monthly/quarterly OKR/KPIs metrics, identify potential opportunity and risk, provide business insights and drive key billing initiatives 

• Enable efficiency by identifying and partnering with right third-party solutions. Identify and integrate solutions which cater to seller needs of financing or flexible payments for the services

• Strong Data Analysis skills with hands on experience with data profiling, data mapping, data quality, and data lineage

• Strong SQL skills (freeform writing and reading) and understanding how to write/read business requirements

Key Success Criteria

• Strong leadership aptitude

• Strong communication skills

• Driving ownership and accountability

• Strong seller advocate

• Excellent people skills

• Uses data and analysis to drive decisions

• Fosters trust with internal partners

• Values team dynamics and inputs

• Commitment driven

• Bias for action

Minimum Qualifications:

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

• Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications:

• Master's in Business, Statistics, Computer Science, or similar field

• At least 3 years industry experience preferably in Billing, Payments, Financial Services, or similar space.

• Expertise in Digital Payments and Fintech space with prior experience building or owning end to end is strongly preferred

• Ability to lead cross functional teams and prior experience working with Product and Technology teams; proven ability to lead and influence internal / external partners insights

• Deep analytical abilities, both quantitative and qualitative, and a track record of applying these to effective and successful business decisions; Process-oriented mindset and ability to lead people to get things done.

• Strong business insight, superb communication, and relationship skills

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
 

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
 

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are
Join Walmart and your work could help over 275 million global customers live better. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $104,000.00-$202,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America