What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Manager, Social Media is responsible for planning, implementing and evaluating social media strategies, campaigns and tactics for Papa Johns brand, in partnership with Director, Brand Engagement. This role develops and manages branded content for social media channels in partnership with social media agency and in-house content creator(s). This role is also responsible for educating system on social media and acts as consultant for franchisees on their local social media presence.
Duties and Responsibilities
- Manages all aspects of the brands’ social media communities and speaks on behalf of the brand within social media channels.
- Partners with internal and external creative teams to develop and execute content for all social media channels, including editorial and photo/video content
- Works closely with PJI digital marketing, outside media representatives and agencies in development of real-time, socially relevant promotions and one-to-one communications that increase online buzz about the brand.
- Educates system on social media benefits and risks and acts as consultant with franchisees on their local social media efforts.
- Analyzes campaigns and translates anecdotal or qualitative data into recommendations and plans for revising social media campaigns and strategy.
- Monitors trends in social media tools and applications, and stays current on constantly evolving social media ecosphere and identifies opportunities for the brand.
- Identifies opportunities and/or threats in user generated content surrounding our brand, report to appropriate parties.
- Manages relationship with Operations Call Center on shared issues and responses.
- Provides top level customer service experience on all channels.
- Follows developments in quick service industry in order to implement relevant social media communications strategies.
Education, Experience & Certifications
- Bachelor’s degree required
- At least five (5) years Marketing/PR experience working with external audiences
- Minimum of three (3) years of significant involvement managing social media required.
- Experience with QSR/pizza industry preferred
Functional Skills
- Ability to collaborate with agencies to develop and communicate social media messages that engage consumers
- Ability to evaluate and provide feedback on creative ideas in a way that improves the quality and effectiveness of the work and maintains strong working relationship with internal resources and agency partners
- Ability to set goals, determine priorities, plan, organize and follow through on assigned responsibilities
- Thrives in an environment where multiple projects are managed to on-time delivery
- Driven by the opportunity to solve business problems with creative thinking
- Strong communication skills and ability to speak and write concisely and effectively
- Ability to work independently and as a member of a team; collaborate with other departments and team members.
- Analytical Skills: effectively uses data to generate insights for operations excellence
Our Values
- EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
- DO THE RIGHT THING – Integrity, Character and Community
- PEOPLE FIRST – Customer and Team member Focus
- INNOVATE TO WIN – Think Differently and Lead Change
- HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
- CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
- BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
- WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Top Skills
What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant.
Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people.
Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
