Manager, Salesforce

Learn what makes QTS a unique place to grow your career!

Who We Are:

It's pretty exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are and the Impact You Will Have:

QTS’ Manager, Salesforce is responsible for executing on the vision for our Salesforce business applications. The Salesforce Manager leads teams of departmental, cross-functional, and third-party Salesforce application support professionals in the optimization of our application usage and business process performance.  

What You Will Do:

• Salesforce Functional Roadmaps – Completion and maintenance of functional roadmaps through collaboration with the VP Business Support Systems and functional leaders, review of vendor release and roadmap materials.

• Application & Business Process Enhancements – Scoping, planning, and execution of approved application enhancement projects. Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment.

• System Availability, Confidentiality, and Security Standards - Development and implementation of Salesforce specific system support specifications and procedures in accordance with ISO27001:2013 standards.

• User Support - Managing the completion of tier 2 and tier 3 escalated support cases for Salesforce. Recognizes and steers the support tasks to the appropriate team. Gather, evaluate, and present performance metrics and benchmarks to resolve or prevent system problems.

• Application Usage Monitoring - Monthly analysis and reporting on Salesforce Application Usage and Salesforce Support Performance.

What You Will Need to be Successful:

• Bachelor’s degree or equivalent professional experience

• Three or more years of Salesforce Administration experience, three or more years experience working on complex projects with a focus on end-to-end implementation and management of Salesforce solutions, or five or more years of defining, designing, and implementing sales operations processes in Salesforce.

• Two or more years of people management experience including cross-functional and third party providers.

• Experienced in Information Technology project management methodologies, has successfully completed a variety of Information Technology enhancement projects utilizing different project delivery models.

• US Citizenship for this position is required by law due to federal customer contracts

Nice To Have:

• Salesforce Administrator Certification

• Change Agent - Excited about change, drives business process improvement and technology expansion within the business.  Resilient in the face of opposition and adversity, able to complete required changes.

• Self-Starter – Adapts to technology and business change, takes initiative to learn new technologies and business processes and shares skills gained with team members.

• Results Oriented - Track record of attaining goals, meeting objectives, and completing projects on time.  Sets measurable goals, and objectives, able to go above and beyond to achieve results.

The Perks (and these are just a few!):

• QRest Sabbatical           

• Employee Stock Purchase

• QTS scholarship for dependents

• Eagle Club award trip eligibility

• Paid volunteer days  

• Tuition assistance, parental leave and military leave assistance

Total Rewards

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired remotely. Please note that this information is provided for those hired remotely, and this role is open to remote candidates with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

The estimated pay range for this role is:

$98,164.50 - $231,197.03

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.