Product Manager - Salesforce

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As a Senior Product Manager you will own and develop Forward's Salesforce instance and partner with teams across the company to help drive innovation and increased operational efficiency. You will work as part of our product and technology group  to coordinate, plan, and prioritize improvements to Forward’s software infrastructure.

As a member of the Product Team, you’ll join a group of passionate product professionals working together to achieve our vision of utilizing data and technology to be the best pricer of risk, while also providing a best-in-class user experience for our small business customers.

In this role you will: 

• Drive product development efforts to make Salesforce Admins and developers more effective. 

• Act as a primary point of contact when developing products or functionality that require technical research and articulating findings to a non-technical audience. This can involve working with APIs, integrating with channel partners, and configuring salesforce to be effective for internal teams.

• Evaluate the costs and benefits of leveraging native Salesforce functionality vs. building custom tooling

• Ensure the core team, cross functional partners and leadership understand prioritization when we’re shipping and why it matters to the business’s overall objectives

• Drive alignment on initiatives with stakeholders, ensuring the business bought in on why we are making the investments we are.

• Embrace a rigorous, data-driven product culture with high attention to detail. Ensuring that decision making balances customer obsession and business priorities

• Keep stakeholders engaged and informed around progress 

• Build trust and act as an evangelist to educate and articulate product initiatives across the company at varying levels

Requirements: 

(Even if you don’t check every box, but see yourself contributing, please apply.)

• 5+ years of relevant technology experience and at least 3+ years in product management within a tech driven environment.

• Having prior experience building products in Salesforce 

• Demonstrated success understanding and translating technical requirements from engineers for non-technical stakeholders.

• Expert in applying agile methodologies to highly dependent, coupled projects crossing multiple work streams and teams.

• Expertise in agile software engineering practices & best practices for the full software development life cycle, including agile estimation/planning, building, testing, and operations.

• Having a technical degree in Computer Science or Information Systems is a plus

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.2 billion in funding to more than 67,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

California Employee Privacy Policy

#BI-Remote