Manager, Sales Development

The Manager, Sales Development participates in the NICE-Flex work model.  Our hybrid work schedule asks employees to work from the office 2-3 days per week (depending on the needs of the business) and allows you to work from home 2-3 days per week. Candidates for this position must be able to work from our office in Salt Lake City, UT. This is not a full time remote work opportunity. 

Financial Responsibilities:

• ​Meet or exceed Sales Development team quota as determined by management. Provide qualified sales opportunities to sales team members thereby increasing the Company's revenue.

Major Functions/Responsibilities:

• Delivers quality leads to the sales organization and ensures daily call activity and lead production expectations are met and exceeded.
• Daily sales training and coaching to ensure lead development staff is utilizing proper technique and processes.
• Critical, evolutionary thinking related to lead nurturing / generation.
• Team oriented and managerial style geared toward preparing lead generators for advancement.
• Follows up with field and inside personnel for leads generated.
• Ensures leads are adequately qualified to ensure a high probability of a sale, is ultimately measured on business closed because of leads generated.
• Inspires lead development staff to pursue NICE career advancement.
• Responsible for the tracking and reporting of leads via Salesforce.com and any other applicable methods.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Required Education, Experience, and Specific Job-Related Skills

Education Requirement:

• ​Bachelor’s degree in Business Management, Marketing, Communications or related field or equivalent work experience required. ​​

Experience Requirements:

• ​6+ years prior sales experience required with demonstrated success in a quota-bearing environment.
• 6+ months minimum lead generation, sales development, or equivalent experience.
• 6+ months Management experience.
• Excellent targeted questioning skills.
• Superior verbal communication skills and confidence in interacting with senior level executives.
• Strong organizational and time management skills.
• Full-cycle sales process knowledge.
• Advanced computer usage skills including prior usage of Salesforce.com.​

Experience Preferred:

• ​Technology / software sales experience preferred
• Telecommunications background preferred