Manager- Logging, Metrics, and Monitoring

Posted 21 Days Ago
Hiring Remotely in MA
Remote
Junior
Healthtech • Information Technology • Telehealth
Creating healthier futures for us all.
The Role
The Manager of Logging, Metrics, and Monitoring oversees a team that manages and scales web services using a large volume of log and metrics data. Responsibilities include managing team performance, leading technical discussions, automating deployments, resolving production incidents, developing metrics dashboards, and supporting development teams.
Summary Generated by Built In

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our services are highly visible and used every day by teams all across Athena to develop, monitor, troubleshoot and scale their web services. The team is responsible for collecting and hosting large volumes of metrics and log data; we do this by running large scale distributed, fault tolerant systems to collect and host all this data. Our team has a big impact on productivity of hundreds of developers all across Athena

In a typical week, our engineers work on problems ranging from tuning performance, scaling services to debugging hard problems. They will introduce new features and partner with development teams to solve their pressing monitoring and logging issues. We work in an agile, sprint-based schedule running daily standups and work in both the private and public cloud

Manager responsibilities/qualifications

  • 2+ years of experience managing distributed engineering teams
  • Be technically involved with the team: setting technical direction, contributing to or driving architectural discussions and implementation details
  • Manage and grow the engineering team: developing their skills, supporting their careers, and recruiting additional team members
  • Translate business needs into clearly scoped projects, and take a hands-on approach to steer solution design and implementation
  • Be familiar with and lead scrum ceremonies: backlog review, stand-ups, sprint planning
  • Be able to meet with other sr. team leads that may be in different time zones

Additional Job Responsibilities

  • Automate deployment of Logging and Metrics services using configuration management with puppet
  • Work on production incidents and resolve them using your Linux administration and engineering skills
  • Develop metrics dashboards, alert criteria to monitor and scale services
  • Work on weeklong on call in rotation alongside other team members
  • Support development teams to refine their logging and metrics collection

Typical Qualifications

  • Hands on experience with configuration management using Puppet, Chef or Ansible
  • Sysadmin, devops skills for running services in Linux environment
  • Experience operating production services in Linux environment and serving on call rotations
  • Intermediate level or greater experience with multiples of: Bash scripting, Ruby, Python, Ruby, Perl, C++, Java, Golang
  • Develop deployment templates for services in the public cloud using cloudformation, terraform
  • Ability to be flexible and change with environment and business demands

Additional Qualifications

  • Solid understanding of Linux operating system and commands
  • Experience managing large server fleets in production
  • Experience with debugging linux issues
  • Experience with performance analysis of services
  • Experience with relevant technologies: fluentd, kafka, elasticsearch, graphite, clickhouse, terraform, prometheus, grafana, graylog, AWS cloudformation, docker containers, jenkins, load balancers, git.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

 

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement. 

 

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

 

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued 

 

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.

https://www.athenahealth.com/careers/equal-opportunity

Top Skills

C++
Go
Java
Perl
Python
Ruby
The Company
HQ: Watertown, MA
6,600 Employees
Hybrid Workplace
Year Founded: 1997

What We Do

At athenahealth, it’s our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a thoughtful balance of humanity and technology, we’re able to uncover meaningful healthcare insights that can help create healthier futures for our families, our communities, and ourselves.

athenahealth partners with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale.

Our cloud-based and on-premises solutions deliver measurable financial and clinical results for healthcare organizations of all shapes and sizes. That’s why our top-performing clients are beating industry benchmarks across the board.

For more information, please visit www.athenahealth.com

Why Work With Us

Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.

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