The Senior Customer Success Manager is responsible for ensuring customer satisfaction and retention through effective relationship management, delivering customized success plans, identifying risks, and leveraging insights for operational performance. This role promotes the value of athenahealth's products while collaborating with internal teams to resolve issues and enhance customer engagement.

The Issue Resolution Analyst role involves resolving client inquiries related to operational workflows, optimizing processes, and adhering to SLAs to improve the client experience. You will work collaboratively within a team to address reported issues and contribute towards business goals.

As a Senior Associate in Product Management, you will lead scrum teams to enhance patient record creation and management processes. Responsibilities include prioritizing backlogs, defining outcomes, collaborating cross-functionally, and communicating requirements effectively to ensure customer needs and business objectives are met.

The Director, Operations & Strategic Alignment at epocrates will lead the operational excellence team, ensuring project execution throughout the Software Development Life Cycle (SDLC) while aligning strategic business goals with functional areas. The role involves mentoring the team, ensuring communication and reporting on R&D progress, improving processes, and managing risks to drive project success.

The Director of Integrated Marketing will design and plan multi-channel marketing campaigns to boost brand awareness, drive demand, and enhance client engagement. This role requires collaboration across various teams to create effective strategies and a seamless customer experience, backed by strong analytical skills and leadership to inspire cross-functional teams.

The Senior Content Strategy & Customer Experience Manager will develop and execute a year-round engagement strategy for athenahealth's Thrive Summit, including webinars, podcasts, and other content channels. This role is responsible for crafting narratives, managing speaker recruitment, and ensuring customer experience aligns with company objectives.

The Billing Rules Associate resolves complex client cases by understanding billing rules and claim formatting. Responsibilities include troubleshooting issues using knowledge of healthcare billing, collaborating with developers for engine updates, and defining test plans. The role requires strong communication skills and analytical thinking to manage competing priorities while providing timely solutions.

The Software Engineer will design and develop high-quality applications and services focusing on cloud-based integration solutions for healthcare, ensuring code quality and performance, writing unit tests, and engaging in an Agile environment.

The Senior Accounting Associate will be responsible for monthly close processes, including journal entries, balance sheet reconciliations, financial reporting, and supporting audits. This role involves improving processes, maintaining internal controls, and preparing information for management and external reporting.

The Executive Director of Customer Success will lead a team of Customer Success Managers, ensuring customer satisfaction and retention for a portfolio of Federally Qualified Healthcare Centers. This role involves strategic relationship management, risk mitigation, and internal team collaboration to meet customer goals and drive the performance of athena’s services.

As a Senior Software Engineer, you will design, develop, and maintain software applications in the athenaCollector team. Your role involves collaborating with an Agile team, promoting productivity, and sharing your insights as a domain expert to enhance the software that automates revenue cycle management.

The Senior UX Designer will work collaboratively with a multi-disciplinary agile R&D team to define, design, and test digital service features, aiming to create valuable and delightful user experiences in healthcare. They will need to manage user research, design elegant interactions, and adapt to changing business needs.

The Remittance Representative processes outbound paper claim submissions and incoming healthcare payments, ensuring accuracy and efficiency in handling mail and preparing checks for scanning. They must demonstrate attention to detail and the ability to perform repetitive tasks. Flexibility in work hours is required based on business conditions.

In this role, you will be the first point of contact in the sales process, responding to inbound sales inquiries from medical practices and promoting athenahealth's services through direct outreach. You will qualify leads and pass them to Sales Executives.

The Software Engineer will work on the epocrates Membership and Monetization team, focusing on user lifecycle management, including onboarding, subscription management, and enterprise integrations. Duties involve writing, debugging, and deploying code, collaborating in an Agile team, and following best practices in software development.

As a Software Engineer on the athenaCollector team, you will design and develop code in an Agile environment, collaborating with cross-functional teams to implement automation for Revenue Cycle Management. You will also leverage your expertise to provide insights and solutions for optimizing client operations and reducing costs.

As a Sales Development Representative, you will engage with enterprise-level executives, develop sales strategies, and nurture leads to support athenahealth’s healthcare solutions. You will track outreach efforts in Salesforce and participate in marketing events to generate new leads. This role demands excellent communication skills and a strong understanding of the sales process.

The Lead DevSecOps Engineer will develop and automate security tooling, ensuring secure coding practices within the CI/CD processes. Responsibilities include leading a scrum team, technical execution of software components, conducting peer code reviews, mentoring team members, and collaborating across functional teams to improve business workflows and tool usage.

The Lead Data Quality Engineer will spearhead data quality initiatives, focusing on automation and improving marketing data quality. Responsibilities include developing metrics and reports, collaborating with data teams to design data pipelines, and ensuring high standards of data integrity across business areas.

As a Lead UX Designer, you will enhance user experiences for AI applications within the healthcare sector by leading design efforts, collaborating with agile teams, and producing scalable web-based products that optimize workflows in medical revenue cycles.