Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
About the Role:
As a Team Lead for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.
What will you do?
1. Team Management:
• Lead, mentor, and develop HR Ops team to achieve their goals
• Foster a collaborative team culture and ensure smooth communication
2. Operational Oversight:
• Manage daily operational activities, ensuring SLA adherence
• Develop and maintain SOPs, workflows, and process improvements
3. Program Management:
• Plan, execute, and monitor key HR initiatives and programs
• Ensure alignment with organizational goals and timelines
4. Metrics and Reporting:
• Track operational metrics, create dashboards, and provide actionable insights
• Present regular updates to leadership and key stakeholders
5. Stakeholder Engagement:
• Collaborate with cross-functional teams, vendors, and clients to ensure seamless operations
• Act as the primary point of contact for escalations and issue resolution
What makes you a great match for us?
• 5–8 years of experience in HR Operations or a related field
• Proven track record in managing teams and executing programs
• Strong analytical and data-driven mindset
• Proficiency in project management tools
• Excellent interpersonal and communication skills
• Knowledge of global HR compliance and payroll processes is a plus
What We Do
Payoneer is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.
Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.
