Manager, eBilling Compliance & Operations

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Manager, eBilling Compliance & Operations is responsible for overseeing the efficiency, accuracy, and compliance of the firm’s eBilling operations, with a primary focus on ensuring adherence to outside counsel guidelines. Working closely with the Senior eBilling Manager, this role develops, implements, and enhances policies and procedures to align with client billing requirements and industry best practices. They collaborate with attorneys, legal staff, and finance teams to drive compliance, streamline workflows, and optimize system functionality for timely and accurate invoice submissions. With a strong emphasis on mitigating compliance risks and improving operational performance, this role is integral to maintaining billing integrity and supporting the firm’s financial objectives.

What You'll Do:

• Lead and oversee the development and maintenance of processes to ensure firm-wide adherence to all agreed-upon client billing requirements.

• Collaborate with and provide strategic guidance to the Pricing and Billing Operations teams in the implementation and management of the outside counsel guideline compliance process.

• Develop, maintain, and continuously improve an in-house counsel guidelines database for the eBilling and billing teams, ensuring alignment with client billing policies.

• Design and implement compliance-focused training programs, including training materials, to educate internal teams and departments on client billing requirements.

• Manage and drive compliance-related projects, identifying and executing process improvements to enhance operational efficiency and mitigate risk.

• Develop, analyze, and distribute key performance metrics and eBilling reports, providing insights to senior leadership to drive data-informed decision-making.

• Ensure continuous monitoring and enforcement of processes to maintain compliance with all agreed-upon client requirements.

• Collaborate with finance teams to ensure matters have all required information for proper ebilling matter setup.

• Collaborate with Sr. Leadership on onboarding processes for new billing clients and/or matters and new billers.

• Act as liaison with the Pricing team to ensure proper rates are allocated to the correct client matters and collaborate with the Sr. Manager, eBilling to ensure all rate amendments are uploaded timely and accurately in client billing portals.

Who You Are:

• 5 years working in a professional services time and materials billing environment, law firm billing experience preferred.

• 5 years of experience in ebilling compliance.

• 5 years working directly with attorneys reviewing and addressing ebilling client adherence.

• 5-7 years of experience in reviewing and editing legal invoices to ensure compliance with client outside counsel guidelines.

• Ability to adhere to, apply, and improve department policies and procedures relating to compliance. 

• Ability to provide high-quality customer service in a fast-paced environment.

• Ability to manage and handle a high volume of tasks while maintaining attention to detail and prioritizing appropriately.

• Professional and tactful communicator.

• Proficiency in MS Office and Legal Finance applications.  Strong knowledge of Excel is strongly preferred. 

• Knowledge of Client Account pricing is a plus.

#LI-GK1

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.
Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $100,700 - $151,100 | Los Angeles $105,800 - $158,700 | New York $105,800 - $158,700 | Philadelphia $94,700 - $142,000 | San Francisco $112,800 - $169,200 | Santa Monica $105,800 - $158,700 | Silicon Valley $112,800 - $169,200 | Washington DC $100,700 - $151,100