Logistics Lead

C.H. Robinson is looking for a Logistics Lead! In this role, you’ll take charge of shipment execution, mentor junior team members, and drive operational excellence. You’ll be the key point of contact for customers, carriers, and vendors—leading meetings, problem-solving complex challenges, and optimizing logistics processes. With a focus on continuous improvement, you’ll collaborate with internal teams and apply analytical insights to enhance efficiencies.

If you have a strong background in supply chain, transportation, or logistics and are ready to take the next step in your career, we want to hear from you! Apply today and be part of a team that moves the world forward.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Ensure all arrangements are made for the execution of shipments through designated area of responsibility

• Mentor and support lower-level logistics peers by sharing expertise and best practices

• Create and document standard operating processes

• Manage complex exceptions and drive problem-solving to prevent the reoccurrence of problems and improve processes

• Assist in the facilitation of cross-training within assigned team

• Responsible for meeting operational targets within a particular region, mode, business unit, or small account

• Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems training and addressing concerns

• Utilize analytical practices to identify and solve problems

• Build and present intermediate to complex business cases related to how customers can achieve ROI

• Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals

• Apply the enterprise project-based delivery model in day-to-day work

• Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model

• Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services

• Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports

QUALIFICATIONS

Required:

• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics

• Minimum 3 years of prior experience working with and troubleshooting information systems

• Strong customer focus with a proactive mindset, demonstrated composure in customer-centric environments, and the ability to gather, translate, and act on customer feedback

• Adaptability to changing and ambiguous environments with a commitment to continuous improvement

• Expertise in critical thinking, data analysis, and problem-solving, with the ability to identify operational patterns and inefficiencies to implement process improvements

• Strong project management skills to successfully handle diverse projects in a fast-paced, team-oriented environment

Preferred:

• Bachelor's degree from an accredited institution

• Ability to work flexible schedule on occasion, including overtime hours when requested; ability to travel up to 10% (domestic and/or international)

• Proficiency in Microsoft Office Suite and experience creating and delivering presentations to senior management

• Leadership experience directing small teams and acting as a subject matter expert, with the ability to motivate and drive change in large, dispersed organizations

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Possibility to develop your language skills in our multilingual offices

• Opportunities for professional growth with access to training platforms like Percipio and GoFluent

• Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!