Localization Manager

The Corporate Operations team at Yext is looking for a Localization Manager to manage our global localization process. The Localization Manager will be responsible for managing and optimizing the localization process across various teams and stakeholders. This role involves overseeing a team of freelance language managers and localization project coordinators, collaborating with cross-functional teams, and ensuring the high-quality and timely delivery of localized content. This role requires exceptional program management skills, customer-centric approaches, a keen understanding of the importance of localized content, and the ability to collaborate across teams and global geographies.

What You'll Do

• Manage a team of freelance language managers and localization project coordinators
• Work closely with external language service providers to ensure on-time, high-quality translation delivery
• Effectively manage localization projects, end-to-end translation workflows, and concurrent deadline-driven tasks across various teams. Review, prioritize, and track the resolution of issues that affect localized content quality and functionality.
• Collaborate with cross-functional teams, including Legal, Product, Engineering, Marketing, and other stakeholders across different locations and time zones
• Design and implement efficient and scalable end-to-end localization frameworks tailored to diverse content types
• Guide stakeholders to ensure localization best practices are followed and drive efficient execution. Raise awareness about and implement best practices in localization and internationalization across the organization.
• Create, maintain, and manage glossaries and translation memory to provide brand and translation consistency
• Establish and continually refine localization strategy, process, and requirements
• Develop long-term vision, infrastructure, and operational frameworks to scale localization production best practices
• Establish and enforce project governance processes, ensuring compliance with organizational policies, procedures, and best practices
• Develop project documentation, templates, and guidelines to facilitate consistent project execution
• Track and report on project progress, milestones, and deliverables while identifying and addressing potential risks and issues
• Lead strategic initiatives that improve process and cost efficiency, including exploring new vendors and management systems
• Architect scalable localization practices that can serve global marketing teams effectively

What You Have

• 8+ years of experience in the localization management role or domain
• Demonstrated experience with in-house or third-party translation management and content management systems
• Experience onboarding and training teams to localization workflows alongside developing and executing process documentation
• Experienced in defining scope and schedule while flexible in accommodating scope changes and interruptions
• Experience with UI localization management
• Self-motivated, effective communicator, detail-oriented with the ability to operate with minimal supervision
• Solid project management skills and the ability to respond to changing circumstances and priorities while remaining focused on goals
• Ability to analyze and interpret information from diverse sources to make decisions, plan, and find solutions
• Proficiency in Microsoft Office, Google Suite, and Adobe products
• Proficiency with Project Management tools (e.g., Asana) is a plus
• PMP or CAPM certification is a plus

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