Legal Support Assistant

Perkins Coie is seeking a dynamic and qualified candidate to take on the role of the Legal Support Assistant who will work under minimal supervision to perform various administrative and other duties to support lawyers, paralegals, legal practice and executive assistants, and assigned teams. This individual will be responsible for maintaining positive communication with internal and external clients to ensure exceptional service while preserving confidentiality.

The position focuses on optimizing workflow to efficiently triage and respond promptly to in-office requests, leveraging critical thinking and problem-solving skills. It is key in coordinating and delivering efficient, high-quality work to internal clients in a timely manner.   

This role requires the ability to be in office five days a week.

ESSENTIAL FUNCTIONS

These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.

• Proactively engage with internal and external clients to ensure their needs are accurately articulated, offering appropriate service solutions and alternatives where needed.
• Monitor on-site support queue to ensure timely response and that resources have been allocated to support the request, which could include other Shared Teams, the BSC support teams, or self-assigned.
• Respond promptly and professionally to on-site requests via various methods (email, phone, internal messaging platforms, etc.).
• Utilize best practices, job knowledge, and internal tools to determine and assign work effectively, while ensuring that internal operational controls and workflow management standards are consistently met and maintained.
• Actively participate in coordinator and team meetings on camera.
• Maintain regular presence at work during scheduled hours, in a distraction-free environment (if remote), and be available as needed, in accordance with the firm's attendance expectations.
• Proactively identifying and addressing team and operational needs.
• Work closely with Legal Staff Supervisor, Regional and Office Business Director, and Shared Services leadership for service issues.

The following tasks include, but are not limited to:

• Serve as the office point of contact for deposition, arbitration and on-site meetings.
• Coordinate delivery of hard-copy documents, etc. to another offices/file room/vault, etc.
• Provide quality control support of hard copy binders, copies, printing, mailings, etc.
• Coordination of conferences, meetings and appointments including conference room scheduling, meals and preparation of materials as requested.
• Coordination of work requests through word processing, editing, communications and services for the prompt production and delivery of documents.
• Coordinate delegation of expense reports to Hub.
• Escort clients/visitors to conference rooms as requested.
• Overflow and back-up support for partner and sr. counsel calendaring and travel arrangements.
• Provide on-site notary support.
• Perform other duties, as assigned.

SPECIFIC SKILLS REQUIRED

• Strong command of the English language, including excellent spelling, grammar, punctuation, form, and style, along with experience in legal terminology.
• Ability to properly communicate and interact with customers and team members effectively in a professional business manner both orally and written.
• Comfort in communicating promptly via numerous chat spaces in a fast-paced virtual environment.
• Proficient in confidently engaging with customers via telephone, including proactively initiating calls and adeptly managing challenging conversations.
• Ability to manage competing deadlines and customer demands effectively and professionally in a fast-paced, fluid environment.
• Ability to work independently and collaboratively, combined with the desire to work as part of a centrally managed team.
• Ability to direct the work of peers and guide performance without supervisory authority.
• Strong facilitation and negotiation skills, as well as strong analytical, problem-solving skills.
• Strong ability to identify and know when to apply creative solutions to overcome unique challenges.
• Organized and self-motivated.
• Comfort in dealing with high-pressure situations and changing requirements, while remaining organized and self-motivated with a high level of attention to detail.
• Results-driven with a customer-oriented attitude.
• Notary Public certified preferred.
• Adhere to the Firm’s Principles by displaying observable behaviors in the seven competency areas fully defined in the Administrative Staff and Management Performance Development Standards.

EDUCATION, LICENSES, CERTIFICATIONS, AND EXPERIENCE

Qualified candidates must have a high school diploma or equivalent; one to three years of experience in a professional setting; law firm experience preferred; ability to thrive in a team environment. 

At Perkins Coie, we look for self-motivated individuals dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work with one of the 100 Best Companies to Work For and receive great health insurance, tuition reimbursement, and paid sabbaticals.