Leave Specialist - Onsite

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

The Sr Leave Specialist administers the company’s leave of absence programs. This role coordinates and documents eligibility, payment and tracking of premiums, claims resolution, and participation statistics. The position acts as a liaison between the company and its vendors; and works on special projects as assigned.  

• Engage with employee, manager, and HR Business Partners throughout the life cycle of the leave, from initiation to return to work, answering questions and coaching them throughout the process.
• Maintain communication with the employee, manager, and HR Business Partner to facilitate a smooth and timely leave process.
• Serve as subject matter expert for the leave and workers' compensation programs in alignment with company policies and processes.
• Manage all administrative aspects of leave and workers' compensation cases to include tracking of the leave, PTO usage while on leave, and working closely with Leave Administrator and payroll to ensure accurate leave dates and pay for an employee.
• Preserves confidentiality of employee medical documentation.
• Maintains current knowledge of all applicable leave and accommodation laws including FMLA, ADA, state, and local laws.
• Partner with HR Business Partners to review claims status and develop strategies to address/resolve leave claims issues.
• Process semi-monthly benefit premium reconciliations.
• Performs related duties as assigned by management.

• Bachelor's degree preferred.
• 5+ years' experience with administration of leave programs.

• Previous experience working in a high volume, customer service-oriented, team environment preferred.
• Strong interpersonal, verbal, and written communication skills with ability to communicate to various levels of employees and management.
• Solid analytical capabilities, decision making skills and ability to exercise appropriate judgement.
• Strong organization skills: ability to effectively prioritize workflow from multiple sources.
• Ability to multi-task, work with a sense of urgency and flex to the work style of others.
• Strong quality orientation with an attention to detail and commitment to accuracy.
• High learning agility; strong initiative; self-starter with a positive attitude.
• Strong sense of integrity and ability to effectively manage and maintain confidentiality of information.
• Self-directed; accountable.
• Solid financial acumen: advanced skills in MS Word and Excel required; proficiency with PowerPoint preferred.
• Experience with benefit administration platforms; working knowledge of ADP and Workday preferred.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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